ExamGecko
Home / Salesforce / Certified Loyalty Management / List of questions
Ask Question

Salesforce Certified Loyalty Management Practice Test - Questions Answers, Page 8

List of questions

Question 71

Report
Export
Collapse

A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.

Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

Loyalty Tier Group
Loyalty Tier Group
Change Reason Type
Change Reason Type
Loyalty Tier
Loyalty Tier
Reason for Change
Reason for Change
Suggested answer: B, D

Explanation:

To monitor members' tier history in the dashboards from the Analytics Studio App, the two fields that need to be enabled in field history tracking on the Loyalty Member Tier object are:

Change Reason Type (B): This field captures the type of change (e.g., manual adjustment, system-generated change) that led to the tier change, providing context for the tier history.

Reason for Change (D): This field provides specific reasons for the tier change, offering detailed insights into why a member's tier was adjusted, which is valuable information for analyzing member behavior and program effectiveness.

Option A (Loyalty Tier Group) and Option C (Loyalty Tier) are important fields for understanding tier structures and member status, but they do not specifically relate to tracking changes or the reasons behind tier history, which are crucial for analytical purposes.

Salesforce documentation on Loyalty Management and Analytics would provide guidance on configuring field history tracking and leveraging Analytics Studio to create insightful dashboards that monitor and analyze members' tier history, aiding in strategic decision-making and program optimization.

asked 23/09/2024
Edgar Zapico
39 questions

Question 72

Report
Export
Collapse

When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

Assign Analytics for Loyalty User Permissions.
Assign Analytics for Loyalty User Permissions.
Create standard Salesforce reports and dashboard
Create standard Salesforce reports and dashboard
Schedule dataflow for the analytics
Schedule dataflow for the analytics
Create an App using existing templates
Create an App using existing templates
Install CRM Analytics package
Install CRM Analytics package
Suggested answer: A, C, E

Explanation:

To turn on analytics and dashboards for Loyalty, the three essential steps are:

Assign Analytics for Loyalty User Permissions (A): This step ensures that users who need to access Loyalty Analytics have the necessary permissions to view and interact with the analytics and dashboards.

Schedule dataflow for the analytics (C): Dataflow is the process by which data moves from Salesforce objects into Analytics datasets. Scheduling dataflow is crucial for ensuring that the analytics and dashboards have up-to-date information from the Loyalty Management system.

Install CRM Analytics package (E): This involves adding the CRM Analytics package to your Salesforce org, which provides the tools and capabilities needed to create and customize analytics and dashboards for Loyalty Management.

Option B (Create standard Salesforce reports and dashboard) and Option D (Create an App using existing templates) are valuable for general reporting and app development within Salesforce but are not specifically tied to the initial steps for enabling Loyalty Analytics and dashboards.

Salesforce documentation on Loyalty Management and CRM Analytics would detail the process of enabling analytics for Loyalty, including the setup of user permissions, dataflow scheduling, and the installation of necessary packages to utilize analytics and dashboards effectively.

asked 23/09/2024
Ankit Singh
35 questions

Question 73

Report
Export
Collapse

Which two actions should an Administrator execute when a tier is changed manually?

Process Member Benefit Action
Process Member Benefit Action
Create a scheduled job to perform tier change.
Create a scheduled job to perform tier change.
Assign Member Tier Benefits Action
Assign Member Tier Benefits Action
Process Transaction Journals batch job
Process Transaction Journals batch job
Suggested answer: A, C

Explanation:

When a tier is changed manually in Salesforce Loyalty Management, an Administrator should execute the following two actions:

Process Member Benefit Action (A): This action ensures that any benefits associated with the new tier are correctly processed and applied to the member. It's essential for maintaining the integrity of the loyalty program and ensuring members receive the appropriate benefits for their new tier.

Assign Member Tier Benefits Action (C): This action assigns the benefits specific to the newly assigned tier to the member. It's crucial for updating the member's benefits to align with their new tier status, ensuring they receive all entitlements associated with their new level.

Creating a scheduled job to perform the tier change (option B) and processing Transaction Journals batch job (option D) are not directly related to the manual tier change process. The focus should be on ensuring that member benefits are correctly assigned and processed in response to the tier change.

Salesforce documentation on Loyalty Management would provide detailed guidelines on managing tier changes, including the actions required to ensure member benefits are correctly updated.

asked 23/09/2024
Roger Perez Espitia
38 questions

Question 74

Report
Export
Collapse

A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.

Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

Fixed Model and Activity Model
Fixed Model and Activity Model
Non-Qualifying Points and Qualifying Points
Non-Qualifying Points and Qualifying Points
Non-Qualifying Points and Activity Points
Non-Qualifying Points and Activity Points
Fixed Model and Qualifying Points
Fixed Model and Qualifying Points
Suggested answer: B

Explanation:

Salesforce Loyalty Management offers two types of currency out-of-the-box that can be configured to accomplish the company's objectives for rewarding members based on purchases and engagement:

Non-Qualifying Points and Qualifying Points (B): Non-Qualifying Points are typically used for redemption purposes, allowing members to redeem these points for rewards or benefits. Qualifying Points, on the other hand, are often used to determine a member's tier or status within the loyalty program, often based on their purchases or engagement activities.

Fixed Model and Activity Model (option A), Activity Points (option C), and Fixed Model in combination with Qualifying Points (option D) are not types of currency offered by Salesforce Loyalty Management. The system specifically uses Non-Qualifying and Qualifying Points to differentiate between points that contribute to tier status and those available for redemption.

Salesforce documentation on Loyalty Management would detail the configuration and use of these currencies within a loyalty program, including how they can be tailored to meet specific program objectives.

asked 23/09/2024
Anton Khodyakov
46 questions

Question 75

Report
Export
Collapse

A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.

What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

Become a Premium Member for full access
  Unlock Premium Member

Question 76

Report
Export
Collapse

Universal Containers implemented a Loyalty Program six months ago. The Loyalty Program Manager noticed a recent decrease in program efficiency. Now the Manager wants to incorporate a targeted strategy.

Which two benefits should the Administrator expect as a result of running the strategy?

Become a Premium Member for full access
  Unlock Premium Member

Question 77

Report
Export
Collapse

An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.

Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

Become a Premium Member for full access
  Unlock Premium Member

Question 78

Report
Export
Collapse

A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.

How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

Become a Premium Member for full access
  Unlock Premium Member

Question 79

Report
Export
Collapse

A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June

- member's expiry-date are standardized to the last day of the month.

Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

Become a Premium Member for full access
  Unlock Premium Member

Question 80

Report
Export
Collapse

A company has recently rolled out the Loyalty Program in the production environment. The Loyalty Manager is unable to edit any Loyalty Management objects.

What permission set license is required to edit the Loyalty Management Objects?

Become a Premium Member for full access
  Unlock Premium Member
Total 101 questions
Go to page: of 11
Search

Related questions