When using Salesforce Maps on a mobile device, a user changes the view of the map by zooming out to display a larger subset of accounts. Additional accounts do not display. What additional step is required for markers to display?

Tap the refresh button located at the bottom of the map.

Select the three vertical dots next to the marker layer, select edit and change the filter results.

Click on the settings icon (gear) and toggle auto reload on.

Restart the app and change the map view before plotting the marker layer.

Sales managers want to ensure a logical routing structure for door to door sales and cover all houses on one street before moving to the next. How can this be achieved?

Use Maps Advanced and create logical visit plans

Use Core Maps and create routes

Use Maps Advanced and create logical visit plans

Use Live Tracking and create routes

Create Territories on street level with Territory planning

Alpine Energy has two teams that visit the same set of accounts, Sales Reps and Merchandisers. Sales Reps prefer to visit their accounts in the afternoon and Merchandisers prefer the morning. How should the admin configure Maps Advanced Visit Windows to meet this requirement?

Create two lookup fields on the Account object to the Visit Window object, one for Sales Rep Visit Windows and the other for Merchandiser Visit Windows.

Create a Visit Window that reflects the preferred visit times for one team, then add a Temporary Visit Window for the second.

A Routable record can only be assigned to one Visit Window.

When creating a new Visit Window, ensure the 'Visit Window 1' and 'Visit Window 2' sections reflect the combined preferred visit times for each team.

A rep knows they will be traveling to an outlier part of their territory the last week of the month. What should they do to get the most accurate routes accommodating their travel plan?

Enter their travel plans via the Maps Advanced Route tab

No action is needed since Maps Advanced will automatically capture travel information from the rep's calendar

Enter their travel plans via the Maps Advanced Route tab

Manually schedule one anchor appointment in the area they plan to visit.

Manually plan events for the week that they are traveling.

What factor does the optimization engine take into account in Territory Planning?

Areas/Units in Focus, Geography, Selected Optimization Field/Attribute

Areas in Focus, Legend Configuration, External Attributes

Rep Working Hours. Geography, Selected Optimization Field/Attribute

Distance to Reps location, Area/Units, External Attributes

Areas/Units in Focus, Geography, Selected Optimization Field/Attribute

The company has the requirement to highlight the Preferred Pronoun information for their Contact records. Their reps are using Salesforce Maps to visualize the locations of company's Contacts before reaching out to them. How can the Preferred Pronoun field for each Contact record be exposed inside the Maps app?

By using the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field

By enabling the Preferred Pronouns setting in Salesforce Setup > Preferred Pronouns

By using the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field

By adding a tooltip in the Related Tab configuration

By concatenating the Prefered Pronoun and Full name on the Contact record in Salesforce using a formula field

How can an Admin create one marker layer for several users to display only the account they currently own?

Create an Account Marker Layer, select My Accounts under Filter By Owner

Create an Account Marker Layer for All Accounts, with a Dynamic Label marker

Create an Account Marker Layer, filtered by a Cross Object with Users

Create an Account Marker Layer, with a field filter for each User's Owner ID

The newly created visit plan fails and doesn't populate any visits in the user's calendar. Which three areas could be the cause of the failure?

Customers are not within the driving range of the user

The end date of the visit plan is in the past

Customers are not within the driving range of the user

There are too many customers assigned to the user

The end date of the visit plan is in the past

Users are part of more than one visit plan and both overlap

What are two potential reasons why a stop is not associated with a nearby account?

The account record is not geocoded

The account record is not included in the Marker Layer used to generate stop associations

The account record is not geocoded

The account record is not included in the Marker Layer used to generate stop associations

The driver does not have read access to the account in question

The driver failed to perform a Check In when onsite at the account

What are the three reasons why a user would plot a Live Layer in Maps?

To dispatch the nearest driver to a service call

To validate a driver's location in the event of an emergency

To see any occurrences of speeding events for a given Live Asset

To dispatch the nearest driver to a service call

To measure the distance driven for a Live Asset during a specific period of time

To enable Live Location for a driver

To validate a driver's location in the event of an emergency

To see any occurrences of speeding events for a given Live Asset

A Salesforce Maps Solution Architect works for an implementation partner and is in the middle of a Salesforce Maps + Territory Planning scoping session with the customer. Which three abilities should the Solution Architect have to successfully scope the project?

Excellent verbal and written communication skills

Understanding design pitfalls and mitigation actions

Being effective at planning, monitoring, and reviewing Maps customer use cases

Excellent verbal and written communication skills

Experience in a Maps selling role with aggressive quota responsibilities

Having deep knowledge of competitor products like Esri ArcGIS and Geopointe

Understanding design pitfalls and mitigation actions

Being effective at planning, monitoring, and reviewing Maps customer use cases

Alpine Energy's internal project team has implemented Salesforce Maps in one of their sandboxes and is preparing for deployment to production. The team has identified a large number of marker layers, shape layers, and other configurations that need to be migrated. What are the two most important things for a Maps Administrator to consider when planning this deployment?

Because Salesforce Maps is an installed package, its data and configurations cannot be moved via change sets.

The Maps Migration Utility Tool can be used to extract, prepare, and transfer Salesforce Maps data between organizations.

Because Salesforce Maps data is stored on many custom objects, it should be recreated by hand in the destination org.

Because Salesforce Maps is an installed package, its data and configurations can be moved via change sets.

Because Salesforce Maps is an installed package, its data and configurations cannot be moved via change sets.

During a Salesforce Maps solution implementation project, how does one differentiate defining vs designing customer user stories?

Define is which customer user stories the implementation team will build while design is how the implementation team will build the customer user stories

Define is documenting the source to target mapping between legacy mapping solutions and Salesforce Maps while design is developing the integration points

Define is how the implementation team will build customer user stories while design is which customer user stories the implementation team will build

Define is identifying the implementation team members that will gather requirements while design is identifying the solution design team members that will build the solution

Define is which customer user stories the implementation team will build while design is how the implementation team will build the customer user stories

A user wants to publish a newly optimized alignment to Salesforce Maps. When the Publish button is clicked, Salesforce Maps is not visible as an option. What would cause this?

The Publish to Salesforce Maps option is not turned on in the Publish options of the Maps configuration

Users cannot publish to Maps unless the alignment is approved

Salesforce Maps Auto Assignment must be enabled in order to see this publishing option

A minimum of 10 territories is needed in order to publish to Maps

The Publish to Salesforce Maps option is not turned on in the Publish options of the Maps configuration

A sales manager at Alpine Energy has reviewed and finalized their team's territories in Territory Planning. When the manager is ready to publish the final changes back to Salesforce Maps, they notice the Publish button is not active. Only approvers are permitted to publish changes from Territory Planning to Salesforce Maps in Alpine Energy's org. What are the three possible reasons why the sales manager is unable to publish the alignment?

The sales manager only has Commenter access to the alignment.

The alignment must be submitted for approval before publishing.

The alignment must be approved before it can be published.

The sales manager is listed as an approver for Alpine Energy.

The sales manager only has Commenter access to the alignment.

The alignment must be submitted for approval before publishing.

The alignment must be approved before it can be published.

The alignment has not been shared with an approver.

A client uses account owners as the primary method of territory assignment and has low influx of new accounts. The clients territories are not geographically contiguous. Which publish method should a Consultant recommend in Territory Planning?

Publish to Enterprise Territory Management

A delivery agent needs to visit 124 customers in one workday but when they try to optimize the route they keep running into an error. What could be the cause of the error?

The route type is set as 'Standard'

The agent is using Pedestrian'' mode

The route type is set as Time-Based'

Alpine Energy's admin has been asked to configure Stop Associations for Live Daily Summaries. The business has requested that stops only be associated to open Leads. What should the admin do to meet this requirement?

Add a filter to the Lead Marker Layer used to configure Stop Associations to include only open Leads.

Allow Stop Associations to work for any Lead, then add a filter to a Salesforce report that excludes associations to closed Leads.

Add a filter within the Daily Summary configuration to include only open Leads.

Add a filter to the Live Layer used to configure Stop Associations to include only open Leads.

Sales Management has requested the ability to compare the actual distance traveled to the distance submitted by each Sales Rep for reimbursement. Which Maps Live Tracking object should the Admin include in a Salesforce Report to see the total distance traveled each day by a Sales Rep?

Maps Live Asset Daily Summary Event

A territory manager has created a final alignment in Territory Planning and is ready to implement the changes in Salesforce. His organization has 350 territories with over! 00,000 records. What's the most suitable publishing method in this scenario?

Publish to Enterprise Territory Management

A territory manager has created a final alignment in Territory Planning and is ready to implement the changes in Salesforce. His organization has 350 territories with over! 00,000 records. What's the most suitable publishing method in this scenario?

Publish to Enterprise Territory Management

How can an Admin ensure all Maps Users can see each other's Routes and Schedules?

Enable 'Allow Route/Schedule Sharing'

Disable 'Routing Role Security'

Enable 'Allow Route/Schedule Sharing'

Create a new Permission Set to grant access

Enable Maps Object Permissions for appropriate Profile(s)

A Marker Layer has been created to display all open opportunities and the results are not as expected. How can a user test this marker layer to ensure Salesforce Maps is displaying the correct number of results?

Create a Salesforce Report to match the Marker Layer Builder criteria

Select the 'Refresh Layers in this Area' button

Create a Salesforce Report to match the Marker Layer Builder criteria

Create the Marker Layer in the Corporate folder

Update the Address Location in the Base Object

Universal Containers is looking to implement Salesforce Maps Advanced and Consumer Goods Cloud. How should Universal Containers design their process (in order) for Maps Adv solutions?

Create Visit Plan, Assign users to Visit Plans, Run Optimization to create Visits, Users view Visits in Salesforce Maps or Retail Execution app

Create Visits, Optimize to create Visit Plans, Run Optimization, Users access Visits in Salesforce Maps

Create Visit Plan and Visits, Optimize Visits, Assign to users to view in Salesforce Maps

Create Visit Plan, Optimize to create Visits, Users view Visits in Salesforce Maps or Retail Execution app

Create Visit Plan, Assign users to Visit Plans, Run Optimization to create Visits, Users view Visits in Salesforce Maps or Retail Execution app

A Sales Rep had to skip a few visits that were created by the Maps Advanced Visit Plan due to an urgent customer request. How would the Sales Rep reoptimize only their future routes to ensure the skipped visits are replanned?

Use the Plan My Visits button from the Maps Advanced Route Calendar

Create Salesforce Events for the skipped visits

Ask their Admin to regenerate routes for the Visit Plan

Add the skipped visits to a future day from the Maps Schedule

A user has reported to their Admin that they do not have the option to enable Live Location from the Salesforce Maps mobile app settings page. What may be the problem?

The user is not assigned to a Maps Permission Group with the Enable Live Mobile Tracking permission enabled

A Maps Live loT Device record has not yet been created for the user's device

The user is operating outside of normal hours specified in their associated Maps Live Working Hours record

The user is not assigned to a Maps Permission Set with the Enable Live Mobile Tracking permission enabled

What action should an admin take to specify the assets to include in a Daily Summary?

Select a preexisting Live Layer

Create a Salesforce Report that includes all Maps Live Asset records

Manually select Maps Live Asset records from the available list

Create a SOQL filter to determine which Maps Live Asset records should be associated

Select a preexisting Live Layer

Alpine Energy uses Sales Representatives to help plan field visits for reps in the field. How might they best use Maps features to assist them in this task?

The Sales Representative can overlay a marker layer for upcoming events with a layer for prospects and let the rep know who is nearby.

The Sales Representative can scroll through their rep's routes to see which one comes closest to the location that needs to be added to the route.

The Sales Representative can create an event and let Auto-Assignment schedule the field visit

The Sales Representative can use the week view in Schedule to add appointments to their rep's calendar in the most optimal timeslot.

An international client is facing difficulties when geocoding local addresses on their records using Salesforce Maps. What are the two initial troubleshooting steps the consultant should take to address this issue?

Check Salesforce Help for the Maps Geocoder coverage table to determine what's the level of geocoding coverage for the client's region

Assess the quality and structure of the address information on the client's records

Check Salesforce Help for the Maps Geocoder coverage table to determine what's the level of geocoding coverage for the client's region

Use Maps Clear coordinates action to clear coordinates and geocode records again

Assess the quality and structure of the address information on the client's records

Check the Permission set assignment configuration for Maps users

How can a Sales manager give stakeholders access to the proposed alignments that were created in Territory Planning?

Click the share button from the Browser, alignment header, or map legend

Open the alignment, copy the URL, and share

Right click anywhere on the map and click Share.

Click the share button from the Browser, alignment header, or map legend

Open the dataset, copy the URL, and share

When attempting to publish an alignment, several publish options are greyed out and inactive. What is the most likely causes of this?

The user does not have the correct permission to publish

The options that are greyed out are not installed in the Salesforce instance.

The alignment must be approved before it can be published.

The user does not have the correct permission to publish

The alignment must be optimized prior to publishing.

What are three things that can be published from Territory Planning to Enterprise Territory Management?

Manually Assigned Opportunities

Alpine Energy uses Maps Live Tracking to automatically track account visits by Sales Reps. What are two ways a Sales Manager can visualize the Accounts visited by their team on a specific day?

Plot a Live Layer and generate tracking history

Create a Salesforce report for Accounts with Maps Live Event Association records.

Plot a Live Layer and generate tracking history

Create a Salesforce report for Accounts with Maps Live Event Association records.

Create a Salesforce report based on Maps Live Events

Access the Maps Live Stop Associations page

What two steps must an admin take to configure Live Stop Associations?

Create a Marker Layer that includes all records users will visit.

Create a Shape Layer for each record that specifies the radius for associating a Stop event.

Create a Data Layer that includes all records users will visit.

Create a Marker Layer that includes all records users will visit.

Create a Live Layer that includes all Users that will be utilizing Live Mobile Tracking

Create a Shape Layer for each record that specifies the radius for associating a Stop event.

Universal Containers client's data is only in states East of the Mississippi River in the United States. Universal Containers does not handle any customers or clients not included in that list of states. What is the simplest way to ensure that Universal Containers will only plan territories for states they do business in?

When defining the boundaries in the 'Create Data Set' stage, after choosing United States, click on the filter icon and select the desired States from the list.

After building the data set and alignment open the Territory Plan and ensure that all states West of the Mississippi River are moved to an 'Unassigned' state.

When defining the boundaries in the 'Create Data Set' stage, after choosing United States, click on the filter icon and select the desired Zip codes from the list.

When defining the boundaries in the 'Create Data Set' stage, after choosing United States, click on the filter icon and select the desired States from the list.

Ensure that the filters on the Report or query being used to build the Data Set limit the imported data to only the states desired.

A client has configured their data set and alignment in Territory Planning; however, when they open the alignment, they see that no units are assigned to areas despite being assigned in Salesforce. Which two steps should a consultant take to troubleshoot the issue?

Edit the data set, and see what field was used for Unit Assignment. Create a new alignment, and ' use the correct matching logic for this field.

Edit the data set, and what report and/or queries were used to create it. Double check that the ^ reports and/or queries return records when logged in as the OAuth user.

Edit the data set, and see what field was used for Unit Assignment. Create a new alignment, and ' use the correct matching logic for this field.

Edit the data set, and see what field was used for Unit Id. Edit the alignment, and change matching ' logic to match this field.

Edit the data set, and what report and/or queries were used to create it. Double check that the ^ reports and/or queries return records when logged in as the OAuth user.

Edit the data set, and see what field was used for Unit Assignment. Edit the records in Salesforce to match the area names in Territory Planning.

Salesforce Certified Maps Professional Practice Test 2

The team at Alpine Energy uses Maps Advanced and is planning to do a targeted sales calls in the field for a new product launch. They want to try to maintain standard cadences with their customers, but their priority is to visit certain subsets of customers at least one time in conjunction with their marketing campaign. What should they do?

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Salesforce Certified Maps Professional Practice Test 2

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Salesforce Certified Maps Professional Practice Tests

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