ServiceNow CAD Practice Test - Questions Answers, Page 19
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On what part of the ServiceNow instance, would you find the option to Impersonate User?
What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?
ServiceNow contains a resource which provides the following:
* A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
* A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
Which allows the creation of a task-based record from Service Catalog?
Which tool is used to define relationships between fields in an import set table and a target table?
What function do you use to add buttons, links, and context menu items on forms and lists?
What section on the Notes tab, shows the history of the work documented on the record?
What is the best practice related to using the Default Update Set for moving customizations between instances?
While on an Incident record, how would you add a Tag for 'Special Handling' to the record?
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