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An IT director is negotiating a contract with a vendor for application management services. There is concern by other departments that the outsourced services may not be delivered successfully. Which of the following is the BEST way for the IT director to address this concern?

A.
Implement a communication management plan.
A.
Implement a communication management plan.
Answers
B.
Develop a comprehensive vendor management plan.
B.
Develop a comprehensive vendor management plan.
Answers
C.
Review the IT service risk management plan.
C.
Review the IT service risk management plan.
Answers
D.
Establish a policy on operational level agreements with vendors.
D.
Establish a policy on operational level agreements with vendors.
Answers
Suggested answer: D

Which of the following is the BEST IT architecture concept to ensure consistency, interoperability, and agility for infrastructure capabilities?

A.
Establishment of an IT steering committee
A.
Establishment of an IT steering committee
Answers
B.
Standards-based reference architecture and design specifications
B.
Standards-based reference architecture and design specifications
Answers
C.
Establishment of standard vendor and technology designations
C.
Establishment of standard vendor and technology designations
Answers
D.
Design of policies and procedures
D.
Design of policies and procedures
Answers
Suggested answer: A

A company is considering selling products online, and the CIO has been asked to advise the board of directors of potential problems with this strategy. Which of the following is the ClO's BEST course of action?

A.
Review the security framework.
A.
Review the security framework.
Answers
B.
Conduct a return on investment (ROI) analysis.
B.
Conduct a return on investment (ROI) analysis.
Answers
C.
Review the enterprise architecture (EA).
C.
Review the enterprise architecture (EA).
Answers
D.
Perform a risk assessment.
D.
Perform a risk assessment.
Answers
Suggested answer: D

In a large enterprise, which of The following is the MOST effective way to understand the business activities associated with the enterprise's information architecture?

A.
Reviewing IT design with business process managers
A.
Reviewing IT design with business process managers
Answers
B.
Reviewing business strategy with senior management
B.
Reviewing business strategy with senior management
Answers
C.
Mapping business processes within a framework
C.
Mapping business processes within a framework
Answers
D.
Aligning business objectives to organizational strategy
D.
Aligning business objectives to organizational strategy
Answers
Suggested answer: A

A board of directors is concerned that a major IT implementation has the potential to significantly disrupt enterprise operations. Which of the following would be MOST helpful in identifying the extent of the potential impact of the disruption?

A.
An analysis of the current enterprise risk appetite
A.
An analysis of the current enterprise risk appetite
Answers
B.
An earned value analysis (EVA) of the implementation
B.
An earned value analysis (EVA) of the implementation
Answers
C.
A risk assessment of the implementation
C.
A risk assessment of the implementation
Answers
D.
A review of lessons learned from previous implementations
D.
A review of lessons learned from previous implementations
Answers
Suggested answer: C

Which of the following is the MOST comprehensive method to report on overall IT performance to the board of directors?

A.
Balanced scorecard
A.
Balanced scorecard
Answers
B.
Net present value (NPV)
B.
Net present value (NPV)
Answers
C.
Performance-based payments
C.
Performance-based payments
Answers
D.
Return on investment (ROI)
D.
Return on investment (ROI)
Answers
Suggested answer: A

A CIO has been asked to modify an organization's IT performance measurement system to reflect recent changes in technology, including the movement of some data processing to a cloud solution. Which of the following is the PRIMARY consideration when designing such a measurement system?

A.
Ensuring that cost of measurement and reporting is minimized
A.
Ensuring that cost of measurement and reporting is minimized
Answers
B.
Ensuring the measurement system maps to the enterprise architecture (EA)
B.
Ensuring the measurement system maps to the enterprise architecture (EA)
Answers
C.
Adequately defining the scope of services moved to the cloud
C.
Adequately defining the scope of services moved to the cloud
Answers
D.
Correctly understanding stakeholder needs for IT-related measurement
D.
Correctly understanding stakeholder needs for IT-related measurement
Answers
Suggested answer: D

Which of the following MOST effectively demonstrates operational readiness to address information security risk issues?

A.
Executive management has announced an information security risk initiative.
A.
Executive management has announced an information security risk initiative.
Answers
B.
IT management has communicated the need for information security risk management to the business.
B.
IT management has communicated the need for information security risk management to the business.
Answers
C.
A policy has been communicated stating enterprise commitment and readiness to address information security risk.
C.
A policy has been communicated stating enterprise commitment and readiness to address information security risk.
Answers
D.
Procedures have been established for assessing and mitigating information security risks.
D.
Procedures have been established for assessing and mitigating information security risks.
Answers
Suggested answer: D

An enterprise's CIO requires all IT processes within the enterprise to be clearly defined. Which of the following would be the MOST immediate

outcome?

A.
Performance
A.
Performance
Answers
B.
Repeatability
B.
Repeatability
Answers
C.
Scalability
C.
Scalability
Answers
D.
Optimization
D.
Optimization
Answers
Suggested answer: A

Best practice states that IT governance MUST:

A.
enforce consistent policy across the enterprise.
A.
enforce consistent policy across the enterprise.
Answers
B.
be applied in the same manner throughout the enterprise.
B.
be applied in the same manner throughout the enterprise.
Answers
C.
apply consistent target levels of maturity to processes.
C.
apply consistent target levels of maturity to processes.
Answers
D.
be a component of enterprise governance.
D.
be a component of enterprise governance.
Answers
Suggested answer: D
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