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Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?

A.
Requiring the enterprise architecture (EA) be updated
A.
Requiring the enterprise architecture (EA) be updated
Answers
B.
Validating that the balanced scorecard is still meaningful
B.
Validating that the balanced scorecard is still meaningful
Answers
C.
Ensuring IT will operate at a lower cost than the vendor
C.
Ensuring IT will operate at a lower cost than the vendor
Answers
D.
Ensuring a change management plan is in place
D.
Ensuring a change management plan is in place
Answers
Suggested answer: D

A manufacturing company has recently decided to outsource portions of its IT operations. Which of the following would BEST justify this decision?

A.
Core legacy systems are not fully integrated with enterprise IT systems.
A.
Core legacy systems are not fully integrated with enterprise IT systems.
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B.
Business users are not able to decide upon IT service levels to be provided.
B.
Business users are not able to decide upon IT service levels to be provided.
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C.
Increasing complexity of core business and IT processes have led to dramatic increasing costs.
C.
Increasing complexity of core business and IT processes have led to dramatic increasing costs.
Answers
D.
The business strategy requires significant IT resource scalability over the next five years.
D.
The business strategy requires significant IT resource scalability over the next five years.
Answers
Suggested answer: D

A CIO believes that a recent mission-critical IT decision by the board of directors is not in the best financial interest of all stakeholders. Which of the following is the MOST ethical course of action?

A.
Share concerns with the legal department.
A.
Share concerns with the legal department.
Answers
B.
Request a meeting with the board.
B.
Request a meeting with the board.
Answers
C.
Engage an independent cost-benefit analysis.
C.
Engage an independent cost-benefit analysis.
Answers
D.
Request an internal audit review of the board's decision.
D.
Request an internal audit review of the board's decision.
Answers
Suggested answer: B

A retail enterprise has cost reduction as its top priority. From a governance perspective, which of the following should be the MOST important consideration when evaluating different IT investment options?

A.
Support for increased sales
A.
Support for increased sales
Answers
B.
Risk associated with each option
B.
Risk associated with each option
Answers
C.
Industry best practices
C.
Industry best practices
Answers
D.
Business value impact
D.
Business value impact
Answers
Suggested answer: D

Which of the following is the MOST important consideration for data classification to be successfully implemented?

A.
Users should be provided with clear instructions that are easy to follow and understand.
A.
Users should be provided with clear instructions that are easy to follow and understand.
Answers
B.
The data classification tools integrate with other tools that help manage the data.
B.
The data classification tools integrate with other tools that help manage the data.
Answers
C.
The classification scheme should be closely aligned with the IT strategic plan.
C.
The classification scheme should be closely aligned with the IT strategic plan.
Answers
D.
Senior management should be properly trained in monitoring compliance.
D.
Senior management should be properly trained in monitoring compliance.
Answers
Suggested answer: B

Which of the following BEST reflects the ethical values adopted by an IT organization?

A.
IT principles and policies
A.
IT principles and policies
Answers
B.
IT balanced scorecard
B.
IT balanced scorecard
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C.
IT governance framework
C.
IT governance framework
Answers
D.
IT goals and objectives
D.
IT goals and objectives
Answers
Suggested answer: A

Which of the following would provide the BEST input for prioritizing strategic IT improvement initiatives?

A.
Business dependency assessment
A.
Business dependency assessment
Answers
B.
Business process analysis
B.
Business process analysis
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C.
Business case evaluation
C.
Business case evaluation
Answers
D.
Business impact analysis (BIA)
D.
Business impact analysis (BIA)
Answers
Suggested answer: D

What is the PRIMARY objective for performing an IT due diligence review prior to the acquisition of a competitor?

A.
Document the competitor's governance structure.
A.
Document the competitor's governance structure.
Answers
B.
Ensure that the competitor understands significant IT risks.
B.
Ensure that the competitor understands significant IT risks.
Answers
C.
Assess the status of the risk profile of the competitor.
C.
Assess the status of the risk profile of the competitor.
Answers
D.
Determine whether the competitor is using industry-accepted practices.
D.
Determine whether the competitor is using industry-accepted practices.
Answers
Suggested answer: C

The IT program manager does not see the value of conducting risk assessments for a new major IT project. The manager is reluctant to cooperate with internal auditors and the newly formed steering committee. Midway through the project, program requirements were changed because the CEO is a friend of a vendor and wants to implement this vendor's new technology. This decision will cause the current IT program budget to be insufficient and will be shown as overspending.

After the requirement change request, the IT program manager should FIRST:

A.
obtain confirmation from the business and a decision by the steering committee.
A.
obtain confirmation from the business and a decision by the steering committee.
Answers
B.
request additional funding from the business owner to cover the additional scope.
B.
request additional funding from the business owner to cover the additional scope.
Answers
C.
report the matter to internal audit as a program deviation to be reviewed.
C.
report the matter to internal audit as a program deviation to be reviewed.
Answers
D.
align IT with the business and agree to the business request.
D.
align IT with the business and agree to the business request.
Answers
Suggested answer: C

An enterprise is planning a change in business direction. As a result, IT risk will significantly increase. Which of the following should be the GO'S FIRST course of action?

A.
Recommend delaying the business change.
A.
Recommend delaying the business change.
Answers
B.
Implement IT changes to align with the plan.
B.
Implement IT changes to align with the plan.
Answers
C.
Report the risk to executive management
C.
Report the risk to executive management
Answers
D.
Plan for the corresponding IT reorganization.
D.
Plan for the corresponding IT reorganization.
Answers
Suggested answer: C
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