Which of the following tools will facilitate greater collaboration as the supply chain matures?

Customer relationship management (CRM) to automate the sales force

Supplier relationship management (SRM) to select a vendor

Customer relationship management (CRM) to automate the sales force

Supply chain event management (SCEM) to increase visibility of changing situations

Enterprise resources planning (ERP) to forecast demand

When of the following outcomes is achieved through the reduction in the number of a firm's supplier?

Supplier operational integration

A sales and marketing directory who wants to transform a company into a customer-driven organization most likely would consider:

Allowing customers to use their preferred channels to interact will the company.

Implementing an independent system to capture customer data

initiating a social media presence.

focusing product design on manufacturing strengths

A possible risk of licensing other companies to manufacture products is:

the other companies becoming competitors

the products becoming a commodity

Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.

Customer relationship management (CRM)

Sales and operations planning (SOP)

Customer relationship management (CRM)

Which of the following statements best describes the motivation for the creation of the Global Reporting initiative (GRI) sustainability reporting guidelines?

To support companies working to make their operations more sustainable

To combat widely reported sustain ability abuses of multi-national companies

To combat mc reeled globalization and consumption of natural resources

To support governmental regulation on use and export of natural resources

To support companies working to make their operations more sustainable

A company has applied lean thinking and tools to its internal operations over the last several years. The company is now concerned about its ability to recover from a supply disruption. Which of the following actions would be most appropriate for the company to take to increase its resiliency?

Arrange for multiple sources for key components.

Maintain 1 week's supply f safety stock for key components.

Required the suppliers of key components to maintain safely stock

Add capacity to enable quick recovery from a disruption

A grocery store found that ground beef sales increased when burns were a featured sales item. This customer relationship management (CRM) technique is called:

point-of-purchase (POP) promotion

Activity costing (ABC) is an example of:

Generally accepted accounting principles.

Inventory classification system.

Which of the following outcomes is most likely a result of allocating excess capacity to a chain facility?

Lower utilization which leads to higher cost

Higher utilization which leads to higher cost

High utilization which leads to lower cost

Lower utilization which leads to lower cost

Which of the following processes enables joint planning of key supply chain activities?

Collaborative planning forecasting, and replenishment (CPFR)

Supply chain event management (SCEM)

Distribution requirements planning (DRP)

Collaborative planning forecasting, and replenishment (CPFR)

A methodology in which inventory is increasingly likely to be placed on consignment instead of being sold first to the retailer and then to the end customer is known as:

Collaborative planning, forecasting, and replenishment (CPFR)

A continuous replenishment system.

Which of the following statements regarding ANSI Z.10 occupational satisfy and health standards is correct?

They are compatible other managed system standards, such as ISO 9000 and 14000 Series.

They are a mandatory standard on occupational health and safety management systems.

They require training and reevaluation for organization safely.

They are compatible other managed system standards, such as ISO 9000 and 14000 Series.

They are an extension of the ISO 31000 Risk management standard.

Which of the following reasons it often why many companies fail ' to achieve the implementation benefits of reverse logistics?

Many lop managers fad to have a good grasp of the cost and benefits of returns

Often too much time passes between a product sale and a return

The quality issues surrounding returns are too difficult to assess.

Transportation costs tor returns are uncertain and usually higher than for sales

A company that has documented the current state of return processes most appropriately would next:

benchmark against the Supply Chain Operations Reference (SCOR) modal

evaluate whether the enterprise resources planning (ERP) system can handle the new state.

assign a project leader for the change effort

adopt six sigma to ensure defect-free implementation

A company that is effectively managing its cash will have which of the following conditions?

Low accounts receivable, tow inventory, high accounts payable

High accounts receivable, low inventory, high accounts payable

Low accounts receivable, high inventory, low accounts payable

High accounts receivable. high inventory. low accounts payable

Which of the following tools has improved management of the customer pipeline?

Business-to-business (B2B) commerce

Supply chain disruption avoidance measures typically are based on distinguishing:

common and special causes of variation.

supplier issues from distribution issues.

planned events from unplanned events.

certified trading partners from other trading partners.

The primary use of the ISO 14001 standard is to allow firms to:

provide guidance in monitoring the impact of activities throughout the life cycle.

improve the occupational health and safety of employees within the firm's buildings and factories.

demonstrate compliance to allow for faster and easier movement of goods across country borders.

reduce costs by becoming eligible for tax advantages offered for meeting climate goals.

provide guidance in monitoring the impact of activities throughout the life cycle.

Which of the following actions is most appropriate to take with a supplier whose ratings are below the agreed-upon performance levels?

Discuss ways to raise the ratings for the next review period.

Inform the supplier that they are on probation for 3 months.

Place outstanding contracts with the supplier on hold.

Modify the supplier performance expectations.

Which of the following benefits should a supplier expect to receive by becoming a certified supplier?

Reduction in redundant processes with buyer

Increase in price of items sold

Increase in access to competitive information

Reduction in number of items utilizing vendor-managed inventory (VMI)

A supplier is offering a price discount if more is ordered at one time. The offer should be analyzed to determine if a larger order is appropriate considering: the impact of the

the reduction in material cost compared to the impact on total holding costs.

increase in average inventory levels on ABC designations.

the reduction in material cost compared to the impact on total holding costs.

the impact of additional items on indirect costs,

the increase in transportation costs compared to the reduction in ordering cost.

A company's strategic plan includes marketing products in countries that have environmental laws covering complete product life cycles. The most appropriate practice to ensure compliance in these countries is implementation of:

environmentally responsible manufacturing.

logistics social responsibility.

A key to increasing supply chain management integration is to:

have critical component suppliers share in strategy implementation.

incorporate enterprise resources planning (ERP).

utilize warehouse management systems (WMS).

push demand throughout the supply chain.

A company currently produces a major component and is considering purchasing the component from a foreign supplier. Assuming they were to purchase from the foreign supplier, which of the following factors would most likely impact the domestic manufacturing operations?

Supplier lead time fluctuations

Accuracy of supplier forecasting

Transportation cost from the supplier

APICS CSCP Practice Test 10 - Free Online Exam Prep & Questions

Which of the following techniques typically is most effective for controlling variability of demand in a supply chain?

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