Which of the following outcomes typically is the primary benefit from implementing a reverse logistics system?

Extending the product life cycle

Reducing returns processing costs

Extending the product life cycle

Complying with the SCOR framework

Bill of lading (B/L) documentation includes which of the following?

Contract for shipping and ownership of goods

Country where goods were produced

Contract for shipping and ownership of goods

Description and terms of sale of goods

Means of payment for import/export of goods

Which of the following activities is most appropriate in the implementation of a lean production strategy?

Implementing manufacturing cells

Increasing service through inventory

Implementing manufacturing cells

Implementing batch type operations

Implementing a balanced scorecard for a supply chain typically would include which of the following actions?

Communicating the strategic purpose to partner organizations

Calculating partner performance

Communicating the strategic purpose to partner organizations

Aligning partner performance based on channel-master requirements

Customer relationship management (CRM) provides the sales and customer service functions with:

shipment history, promotional programs, and order status for specific products

on-hand inventory balance for goods experiencing an increase in demand

shipment history, promotional programs, and order status for specific products

master production schedule (MPS) details for upcoming customer orders

customer and market segments for logistics planning

A quick-response program (QRP) will add value to the supply chain by:

accelerating new product introduction

lowering the total cost of ownership (TCO)

improving overall cash velocity

Which of the following metrics is the most appropriate measure of the availability of products to ship in a make-to-stock environment?

Average customer order lead time

Which of the following is the key benefit obtained by using technology in supply chain?

Invoicing and payment can be done online improving cash-to-cash cycle time

Orders can be received online and shipped via online system quickly

Business can quickly tailor their service to customer expectations

Invoicing and payment can be done online improving cash-to-cash cycle time

Display product or service offerings online for easy access to information

The use of theory of constraints (TOC) differs from traditional decision making because it:

places greater emphasis on timing than cost in adjusting resources that are limiting business performance

examines the resource's utilization rather than the cost of a product

recognizes that the individual resources that limit business performance are difficult to find and manage

places greater emphasis on timing than cost in adjusting resources that are limiting business performance

provides a way to analyze the operating cost of a resource that is easier to use than traditional accounting methods

A benefit of using radio frequency identification (RFID) instead of bar coding would be:

the ability to read multiple items

decreased cycle count requirements

the ability to read multiple items

the ability to locate an individual item in a warehouse

One of the drawbacks to using ISO 26000 is that it:

only provides guidance and cannot be certified as can other ISO standards

is one of the most expensive ISO standards to implement

incorporates different standards for different countries

only provides guidance and cannot be certified as can other ISO standards

is only recognized by a few countries, due to the strict standards

The purpose of a supply chain metrics dashboard is to:

monitor supply network performance

monitor sales performance against plan

measure demand management performance

provide data on personnel performance

monitor supply network performance

In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:

viewed as a way to reduce costs

Which of the following four perspectives are used in the balanced scorecard?

Customer, internal process, workforce learning and growth, financial

Customer, operations, internal process, financial

Customer, operations, internal process, workforce learning and growth

Customer, marketing, operations, financial

The most effective means to measure customer loyalty would use which of the following approaches?

Analyzing customer repurchase patterns

Determine the ability to satisfy a customer's delivery date

Conduct customer survey for direct feedback

Analyzing customer repurchase patterns

Monitor rate of call center activity

Unresolved conflicts from the sales and operations planning (S&OP) process will result in which of the following outcomes?

Supply and demand will come to a consensus

Which of the following circumstances must exist to implement a warehouse management system (WMS)?

The facility must be able to put away product and identify the physical product location

The warehouse must utilize a random location system

The facility must be able to put away product and identify the physical product location

The facility must have implemented radio frequency identification (RFID)

The warehousing and enterprise resources planning (ERP) systems must directly interact

Cash-to-cash cycle time is a measure of a firm's:

responsiveness to customer's requirements

agility to meet changing customer requirements

total supply chain accounts receivable

An advantage of the Supply Chain Operational Reference Model (SCOR) is that it:

has a hierarchical measurement system for supply chain attributes

takes into account the performance of all the nodes in the supply chain

allows the focus firm to better select, track and manage its suppliers and customers

provides a uniform set of target values that a firm should achieve to be 'best in class'

A company plans to implement a new software application for inventory optimization. Which of the following actions will most likely reduce the implementation time?

Purchase the new software and host it on secure cloud servers

Develop the new software in-house and purchase additional hardware

Purchase the new software and customize it

Integrate the new software with supply chain partners

Which of the following measures would be an appropriate indicator of the marketing and sales organization's support of the sales and operations planning (S&OP) process?

Total revenue as a percent of planned revenue

Finished goods inventory as a percent of planned inventory

Percent of product introductions completed on schedule

Total revenue as a percent of planned revenue

New customers as a percent of total customers

Which of the following characteristics typically is required for a collaborative strategic relationship?

History of successful collaboration

Awareness of cultural differences

Formal contracts defining the relationship

Interpersonal communication skills and negotiation with suppliers is important because it:

enables the buying organization to partner with suppliers

drives higher price breaks and lot size discounts

allows the most competitive suppliers to remain viable

is essential to achieve cost-cutting targets

A lean supply chain transformation initiative requires:

positive return on investment (ROI)

Which of the following characteristics are reflective of a resilient supply chain?

Proactive in anticipating events and fast recovery from undesirable events

Reactive in anticipating events and fast recovery from undesirable events

Proactive in anticipating events and slow recovery from undesirable events

Reactive in anticipating events and slow recovery from undesirable events

APICS CSCP Practice Test 9 - Free Online Exam Prep & Questions

A company wants to improve its transportation strategy to focus on its core manufacturing competence and reduce costs. Which of the following options is most likely to enable the company to achieve its objectives?

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APICS CSCP Practice Test 9

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