The voice-of-the-customer (VOC) approach is used most appropriately as a way to:

gather information from customers to improve offerings.

analyze product defects to improve processes.

provide customers feedback about product delivery.

create opportunities for cross-selling.

Total line-haul costs vary directly with:

the number of times a shipment is handled.

Which of the following arguments are made against traditional accounting methods for logistics expenses to an organization?

They obscure important logistics costs.

They are more difficult to accumulate.

They overstate the costs of logistics.

They obscure important logistics costs.

They incorrectly state the timing of logistics costs.

Producing finished goods in a manufacturing environment has which of the following financial impacts?

Conversion of overhead costs to assets

Conversion of assets to overhead costs

Conversion of overhead costs to assets

Conversion of overhead costs to liabilities

Which of the following approaches would be used to enhance compliance, minimize risks, and connect supply chain activities when exporting products to emerging markets?

Distribution requirements planning (DRP)

Supply chain event management (SCEM)

When deciding whether to make a component internally or to outsource production, a company must:

evaluate the landed cost of the component.

select the lowest-price source.

outsource only low-value components.

select the source with the shortest lead time.

The European Union (EU) is an example of:

a nongovernmental organization (NGO).

The primary purpose of implementing supplier relationship management (SRM) is to:

streamline the procurement process.

Identity strategic sources of supply.

enable sole or single sourcing.

streamline the procurement process.

The United Nations (UN) Global Compact is best defined as a:

voluntary initiative to advance universal pnnciples on human rights, labor, anticorruption. and environmental stewardship.

credential that indicates a multinational organization is upholding minimum standards of legal compliance and financial reporting.

set of guidelines encouraging firms that plan to expand into other countries to adhere to the standards of their home countries.

set of minimum standards for a wide range of business practices that allows organizations to receive global compliance certification.

Which of the following actions is most likely to reduce inventory carrying costs?

Initiate a vendor-managed inventory (VMI) program.

Standardize the items in inventory

Initiate a vendor-managed inventory (VMI) program.

A firm is assessing the risk of business disruption due to several types of natural disasters. When determining the risk of each type of disaster, the firm should consider the probability of each type of disaster and the:

consequences of the disruption.

cost of mitigating the disaster.

firm's capability to mitigate the risk.

forecaster's confidence in the risk probability.

When choosing a supplier in a market-responsive supply chain, a company most appropriately would make the selection on the basis of quality and:

product development capabilities

The primary benefit of an effective sates and operations planning (S&OP) process is that it provides a:

direct and consistent dialogue between operations and senior management

procedure for defining product family priorities.

means to evaluate the feasibility of material requirements planning (MRP).

direct and consistent dialogue between operations and senior management

statement of production assuming unlimited resources.

Which of the following statements is true when selecting the mode of transportation to use in a global supply chain?

The availability, specifications, and geographic reach of rail transportation varies greatly from country to country.

The difference in cost of warehousing in different countries makes air transportation viable only for very lightweight items.

When moving heavy items long distances, water transportation offers the lowest cost and highest availability in most countries.

Pipeline usage is limited because of the high variable cost of operation and difficulty moving between pipelines

The availability, specifications, and geographic reach of rail transportation varies greatly from country to country.

Increased collaboration and access to channel partner competencies are achieved by sharing:

data and business intelligence.

transportation and incentive plans.

cost sharing and partner agreements

data and business intelligence.

Which of the following actions would be the most practical for a supply chain manager to take in the handling of conflict minerals?

Maintain a relationship with the raw material supplier.

Keep track of the lot number at factory floor.

Maintain a relationship with the raw material supplier.

Conduct a reasonable country of origin inquiry.

Disclose distribution channel and transportation tactics.

Which of the following rider less material handling systems can be characterized by movement along the floor using optical, magnetic, or wireless control?

Automated guided vehicle system (AGVS)

Automated storage/retrieval system (AS/RS)

Automated guided vehicle system (AGVS)

When maintaining a material requirements plan, scheduled receipts are best represented by which of the following terms?

Maintenance, repair, and operating (MRO) supplies

A company redesigning their supply chain should review which of the following strategic levels first?

Flow of material through network

Which of the to the financial following descriptions applies balance sheet for a firm?

Reflects the financial position of a firm at a specific point in time.

Reflects the cash flow over a specified period of time

..provides details on the changes to equity.

..provides details pertaining to the financial success of operations.

A firm usually buys one month of requirements at a time but has decided to buy two months of requirements for a certain product to take advantage of an order quantity discount...kely made this decision because:

..The firm has determined that the price savings are greater than the extra holding cost.

..transportation costs will decrease since the firm is buying less often.

..The firm would like to spend less time on placing orders.

..The firm has determined that the price savings are greater than the extra holding cost.

The firm wants to improve its inventory turns.

Effective collaboration for item replenishment by external suppliers requires:

close communication about component usage.

a process for the reverse supply chain.

A lack of which of the following elements is most likely to impede the implementation of a demand management system?

ineffective sales and operations planning (S&OP) process

pervious period actual demand versus forecasted demand

physical distance between trading partners

ineffective sales and operations planning (S&OP) process

inadequate company vision statement

Which of the following processes is included in reverse logistics?

Restoring a worn-out product to like-new condition

Designing a new product out of recycled material

Restoring a worn-out product to like-new condition

Reducing the amount of packaging material in a product

Compensating a more durable packaging design for multiple transports

APICS CSCP Practice Test 13 - Free Online Exam Prep & Questions

A company finds that one of its warehouses is out of capacity to store products. Expanding the physical size of the warehouse is not an option. The most appropriate solution would be to increase the:

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APICS CSCP Practice Test 13

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