Exam 78201X – Member Shared Questions, Page 10

Which of the following is the correct method to find the IP address of an IP extension in the IP Office?

A.

Use ARP from your PC.

B.

Use the Extension Summary in SSA.

C.

Look on the label on the underside of all IP Phones.

D.

Use Monitor to reset the telephone, and watch it get a new DHCP address.

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Given an IP Phone that is not working, which of the following is an example of 'Top-Down Troubleshooting'?

A.

Validate that the gateway IP address is present in the IP Phone configuration.

B.

Attempt to ping the IP Phone and make a call if the ping is successful.

C.

Replace the patch cord of the IP Phone, and if it boots up, make a call.

D.

Check for an indicator light where the IP Phone is connected and listen for a dial tone.

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A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?

A.

Improper configuration of the system Locale.

B.

High level is set on Incoming Call Route.

C.

Ring delay is not configured on system telephony settings.

D.

IP Office is not receiving the ICLID from PSTN.

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If calls into IP500 V2 are not ringing to the expected user, which statement accurately describes how to validate call routing?

A.

Use the System Status Application (SSA) to see the user to which the call is ringing.

B.

Use Customer Call Status (CCS) to see the user to which the call is ringing.

C.

Capture a System Monitor trace and escalate to Avaya for analysis.

D.

Wait until the system is idle and place test calls to listen to the ringing phone.

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