A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.What FlexCard design solution should the consultant recommend?

Add a menue element and include all the actions

Create a new contact FlexCard for the new actions

Add a flyout to the existing FlexCard

Use a block element to add these new actions

A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.What solution should the consultant recommend to efficiently meet these requirements?

Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.

Create an Integration Procedure to update contact data with 'Chain OnStep' enabled and invoke it from all OmniScripts.

Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.

Create an OmniScript to update contact data and invoke it when other OmniScripts complete.

Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.

A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.In this scenario, what benefit should the consultant highlight to the developer team?

It generates sample input and output JSON that can be easily used to build DataRaptors.

It aggregates data elements that have been calculated separately.

It verifies data types in the algebraic calculations of the calculation procedure.

It generates sample input and output JSON that can be easily used to build DataRaptors.

It allows developers to create what-if calculations.

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.Which two features should the consultant highlight to address IT's concerns?Choose 2answers

Lightning web components used in FlexCards

Newport Design System used in FlexCards

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.In what order should the consultant design the elements of the OmniScript to meet these requirements?

Radio Input, Date Input, HTTP Action, DataRaptor Post Action

Date Input, Radio Input, HTTP Action, DataRaptor Post Action

HTTP Action, DataRaptor Post Action, Date Input, Radio Input

HTTP Action, Radio Input, Date Input, DataRaptor Post Action

Which three use cases should be implemented using Calculation Procedures and matrices?Choose 3 answers

Use a house's address, size, and age of the building to determine an insurance premium.

Use location and past usage to determine the monthly cost for an energy product.

Use risk factors for an insured item to determine different insurance product options.

Use a house's address, size, and age of the building to determine an insurance premium.

Use rules to determine eligible insurance products based on a house's address and age of the building.

Use location and past usage to determine the monthly cost for an energy product.

Use the product color and capacity to determine the price of a product.

Use risk factors for an insured item to determine different insurance product options.

When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?Choose 3 answers

Prefill data for users when possible

Divide complex processes into sections

Prefill data for users when possible

Replicate existing processes as-is

Provide keystroke commands for data entry

Divide complex processes into sections

What is the purpose of Step elements in OmniScript?

Organizes the script into one or more pages

Groups elements that extract data

Enables the use of repeatable blocks

Organizes the script into one or more pages

A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.Which FlexCard feature should the consultant recommend to meet this requirement?

A Datatable element with the Group By property

flyout with child FlexCards with conditions to filter by case status

States with conditions to filter by case status

A Datatable element with the Group By property

Child FlexCards in a parent FlexCard with the Group By property

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.* Create a case for an account team member to follow up.* Email a summary message to the user.Which OmniScript elements should the consultant recommend to meet these requirements'

Radio Group, DataRaptor Post Action, and Email Action

Radio Group, Remote Action, and Messaging Action

Multi-Select, Remote Action, and Email Action

Radio Group, DataRaptor Post Action, and Email Action

Edit Block, DataRaptor Post Action, and Messaging Action

A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.How should the consultant design the solution to meet these requirements?

OmniScripts and Integration Procedures

FlexCards and Integration Procedures

OmniScripts and Integration Procedures

A business is creating an agent console with FlexCards to provide a 360 view of their customers. The business wants the following information displayed:* Account information including account name, phone, and website* Active opportunities related to the account* Active contracts related to the account* The ability to view and renew contractsAn Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.How should the consultant design the FlexCards to meet these requirements?

Parent FlexCard with multiple Child and Card Actions

Parent FlexCard with multiple Child and different Card States

Parent FlexCard with single Child and multiple Card States

Parent FlexCard with single Child and Card Actions

Which two functions can be performed by DataRaptors?Choose 2 answers

Read and write data to Salesforce

Combine requests into a single response

Read and write data to external systems

Read and write data to Salesforce

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:* Step 1: account name and legal number* Step 2: billing cycle and monthly due date* Step 3: email and telephone numberAfter each step, a DataRaptor is used to update the account information in Salesforce.Following best practices, which two improvements can the consultant recommend for this OmniScript?Choose 2 answers

Use a single DataRaptor to save the information

Combine the three steps into one step

Create a reusable OmniScript for this process

Use a single DataRaptor to save the information

Combine the three steps into one step

Configure the save for later property

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accourEachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.Which two suggestions should the consultant propose to address this concern?Choose 2 answers

Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

Combine the DataRaptors into an Integration Procedure

Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

Add Limit filter in DataRaptor Extract

Combine the DataRaptors into an Integration Procedure

Add Order By filter in DataRaptor Extract

A consultant must design a 360 view of the customer. The business requirements are:* A header card with account information (name, account number, next billing date, invoice method)* A list of related contacts (first name, last name, phone)* All the open cases related to the account (subject, priority, SLA)An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.Which two FlexCard features should the consultant recommend to improve the user experience?Choose 2 answers

Use a Block Element with the Collapse property enabled

Use a Custom Style to adjust height and width

A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.* Low or Medium priority cases should display case data and an Update Account Info action.* High priority cases should include a red border, an alert notification, and an Escalate action.What is the most efficient way to meet these requirements?

Create a FlexCard with two card states. Use conditions on the state to filter for priority.

Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.

Create two FlexCards with one card state each. Use conditions on the states to filter for priority.

Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?Choose 2 answers

They future-proof your front-end design.

They combine multiple actions into a single server call.

They future-proof your front-end design.

They can retrieve Salesforce data from multiple objects faster.

They combine multiple actions into a single server call.

They enable better usability in digital interactions.

A company needs to create an OmniScript with three steps.* Step 1* Step 2* Step 3Enter customer detailsSelect a productDisplay a price retrieved from a REST APIThe product's price should automatically display in Step 3.What should the consultant add to the design of the OmniScript to meet these requirements?

Integration Procedure Action inside Step 3

DataRaptor Post Action between Step 2 and Step 3

Integration Procedure Action between Step 2 and Step 3

DataRaptor Post Action inside Step 2

Integration Procedure Action inside Step 3

An existing OmniScript used to capture and update customer information displays the following information on the same page:* Name* Age* Street* Last name* Postal code* Gender* State* Phone* City* Country* EmailUsers report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.How can the consultant improve the user experience of the OmniScript?

Use a Section to break the information and Headline to the title and a required icon in the input

Use a template for each category and add custom code for the required validation

Use a Section to break the information and Headline to the title and a required icon in the input

Use a Visualforce Page with the categories, labels, and the required validation

Use Block elements to group and required property checked in some of the inputs

A business needs a 360 view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.Which two FlexCard features should the consultant recommend to address this issue?Choose 2 answers

Use a flyout action to display additional information

Put specific fields in a collapsible block

Use a table or chart to display data

Use a flyout action to display additional information

Use a condition to hide data unless specific criteria are met

Put specific fields in a collapsible block

What is the purpose of a DataRaptor Load?

Write data to Salesforce objects

Load data to an Interface object

A company has a requirement to create a 360 view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.What is the advantage of embedding multiple child cards in this scenario?

Allows multiple data sources to be used

Enables easier global styling changes

Allows multiple data sources to be used

Enables the FlexCard to be used on a community page

Allows conditional views with the Toggle element on each child card

What is the purpose of the Messaging element in OmniScript?

Displaya warning to users based on logical conditions

Display a custom styled message

Send email/text to users based on logical conditions

Trigger an event to external data sources based on logical conditions

Displaya warning to users based on logical conditions

Salesforce Certified OmniStudio Consultant Practice Test 1

Question 1 / 40

A company is designing a new console for contact center agents. The cards in the console need to display the following:

* 'Open' cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

* 'Awaiting Closure'' cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

* 'Closed' cases with case description, resolution, case closed date fields with alink to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

Using card session variables and a single FlexCard with multiple flyouts

Using card session variables and multiple FlexCards

Using card filter and a single FlexCard with multiple flyouts

Using card filter and multiple FlexCards

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Salesforce Certified OmniStudio Consultant Practice Test 1

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Salesforce Certified OmniStudio Consultant Practice Tests

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