In which two scenarios should a DataRaptor be used?Choose 2 answers

To retrieve an account and Its related contacts

To merge the city and state fields into a single field

To retrieve an account and Its related contacts

To retrieve today's financial news

To send an SMS alert to the user when a process completes

To merge the city and state fields into a single field

A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.What can the consultant recommend to improve these OmniScripts?

Create a reusable OmniScript to update address information.

Create new versions of the OmniScripts to collect the address information.

Create a reusable OmniScript to update address information.

Use a DataRaptor Transform to standardize the data format.

Add an address typeahead element to all the OmniScripts.

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

Create a specific OmniScript for each business process.

Pass the process type as an input parameter.

Add more conditional views to branch the OmniScript into logical sections.

Add more Step elements to create shorter pages.

Create a specific OmniScript for each business process.

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:* Step 1: Enter account name to retrieve account information* Step 2: Review and edit account information* Step 3: Select products* Step 4: Enter payment informationFollowing best practices, what suggestion should the consultant make to improve the design?

Remove Step 1 and prefill the account information automatically.

Divide Step 2 into two steps, so each task is distinct.

Use an Edit Block in Step 4 to enter payment information.

Use Multi-select elements in Step 3 for the product list.

A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.What is the most efficient approach that the consultant can recommend to the business to meet this requirement?

Add a new Step element with Input elements

Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.What should the consultant recommend to meet this requirement?

Add a DataRaptor to retrieve the email address

Add a Validation Rule to the Contact object

Add a Conditional View to the last step

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:* Easy access to frequent processes* 'At a glance' dashboards of customer information* Lists of customer bills, which are stored on an external systemWhich two FlexCard benefits should the consultant highlight when presenting a proposed solution?Choose 2 answers

Display differentactions based on context

Display a 360 view of the customer

Guide users through complex processes

Display differentactions based on context

Allow customers to enter bill payment information

Display a 360 view of the customer

An investment portfolio manager wants to build a console to display:* Client information* Profile attributes* Investment instrument informationThere are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically.How should the consultant design a solution to meet the requirements?

* An OmniScript with a Step for client information* Block Elements for investment instruments

* A header FlexCard for client information with a Flyout for profile attributes* Child FlexCards for investment instruments with a Flyout for additional information

* A header FlexCard for client information and profile attributes* FlexCards for investment instrument information

* An OmniScript with a Step for client information* Block Elements for investment instruments

* A header FlexCard for client information and profile attributes* Child FlexCards for investment instruments with a Flyout for additional information

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.Which two pieces of data should the consultant recommend displaying using FlexCards'Choose 2 answers

Policies including type, issue date, amount

Customer name, title, phone, email

Policies including type, issue date, amount

Terms and Conditions for each policy

Customer name, title, phone, email

An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.Which OmniStudio tool should the consultant recommend to meet this requirement?

DataRaptor Transform with an interface Map

Aggregation Steps in a Calculation Procedure

Class-based Calculation Procedure

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:* DataRaptor Extract Action* HTTP Action* DataRaptor Transform ActionFollowing best practices, what can the consultant recommend to reduce processing time?

Combine these actions into an Integration Procedure

Change DataRaptors to extract single objects

Add conditional views to the OmniScript

Add reusable OmniScripts for each step

In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

Use the Conditional View property on a Step or Block element

Add Cancel and Save options for the user

Create child OmniScripts for branched flow

Use the Conditional View property on a Step or Block element

Use the Radio Input property for a Step or Block element

which two of the following use cases are best solved using Calculation Procedures & Matrices?Choose 2 answers

To apply the correct factor when determining a cost

To return output that is calculated differently based on the date

To apply the correct factor when determining a cost

To return output that is calculated differently based on the date

To determine the list of products to display to a customer

To retrieve text data and convert it to an integer

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts,Choose 2 answers

To retrieve multiple data sources in a single response

To separate the user interface from changes in thedata sources

To retrieve multiple data sources in a single response

To minimize the number of elements to be configured

To separate the user interface from changes in thedata sources

A consultant needs to design an OmniScript to capture the following information:* Select one payment method from a list of options* Enter the address information with autocomplete* Enter a phone numberWhich OmniScript elements should be used to capture this information?

Radio, TypeAhead, and Telephone

Multi-Select. Address, and Telephone

Checkbox, Geolocation, and Number

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.What is the most efficient solution that the consultant can propose to meet this new requirement?

Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

Deploy the existing OmniScript to the Community portal using OmniOut.

Embed the existing OmniScript as a reusable component within a new Community OmniScript.

Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

Duplicate the existing OmniScript and deploy the new script on the website.

Salesforce Certified OmniStudio Consultant Practice Test 2

Question 1 / 40

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.

What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Allows aggregate functions

Allows text concatenation using algebraic operators

Allows multiple versions that will execute based on when the request is made

Allows AI integration to calculate next best offer using policy attributes

Comment (0)

Salesforce Certified OmniStudio Consultant Practice Test 2

Question

Salesforce Certified OmniStudio Consultant Practice Tests

Practice Tests