Your organization is on the Slack Enterprise Grid plan.What are three benefits of syncing identity provider (IdP) groups?(Select the THREE best answers.)

Automatically adds or removes members of an Id group to workspaces within your org.

Makes membership for certain workspaces required to ensure that all members of an IdP group remain members of a workspace.

Automatically assigns system roles.

Automatically adds or removes members of an Id group to workspaces within your org.

Makes membership for certain channels required to ensure that all members of an laP group remain members of a channel.

Makes membership for certain workspaces required to ensure that all members of an IdP group remain members of a workspace.

Automatically assigns system roles.

Automatically assigns approved apps to certain groups within your org.

Automatically assigns admin roles.

You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal and Contractors.An executive at your company wants to create a communications channel with everyone in the IT and Internal workspace, but does nor want people in the Contractors workspace to see this channel.What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?(Select the best answer.)

Create a multi-workspace channel between the IT and Internal workspaces.

Create an org-wide channel, and exclude the Contractors workspace.

Create a Slack Connect channel between the IT and Internal workspaces.

Create a channel in the IT workspace, and invite members from the Internal workspace as guests.

Create a multi-workspace channel between the IT and Internal workspaces.

You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time. You know that your team will need to approve various types of requests that users make within Slack, such as inviting other users, approving apps and creating Slack Connect channels. You want to make sure that admins will have visibility into the status of requests, including which haven been approved.What is the best way to set up an approval process within Slack that will require the least effort?

Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.

Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.

Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).

Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.

Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.

You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles to enrich the data that can be retrieved from your member analytics dashboard. You know this information exists within your Identity Provider (IdP).What is the best method to enable this process? (Select the best answer.)

Use the SCIM API to sync attributes to your member profiles.

Use the Analytics API to sync attributes to your analytics dashboard.

Use the SCIM API to sync attributes to your member profiles.

Use the Custom Profile API to sync attributes to your analytics dashboard.

Create custom profile fields for members to add standard attributes to their profile.

Your Slack Governance Support model includes a group of people designated as Workspace Admins in order to distribute the workload of answering questions and fulfilling requests across multiple admins.What is a key benefit of setting up a user group for the Workspace Admins?

Any Enterprise Grid member can @mention the user group from any workspace from within the Enterprise Grid org to send a notification to all of the user group members.

People that the team works with in Slack Connect can be added to the user group In order to work more closely with the Workspace Admins on certain Issues.

Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.

Any mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.

You're an Org Admin working at a financial services organization. It recently upgraded to Slack Enterprise Grid, and leadership is defining a set of security policies for employees to follow when using Slack on mobile devices. As they consider using Slack's native mobile security functionality or enabling Enterprise Mobility Management (EMM) for their Slack Enterprise Grid organization, they want you to review their security requirements. After reviewing the requirements, you determine EMM is the best option.Which requirement makes EMM the right option for this organization?

Restrict access to workspaces to approved mobile devices only.

Require a minimum app version to access Slack from a mobile device.

Restrict access to workspaces to approved mobile devices only.

Block file downloads and message copying on mobile devices.

Require secondary authentication to access Slack from a mobile device.

You're a Workspace Admin for an organization on Slack's Enterprise Grid plan. You've been asked to move a public channel from one workspace to another within your organization.Which two steps should you take before moving the channel?(Select the TWO best answers.)

Confirm that you are an admin in both the origin and destination workspaces.

Confirm that all channel members are members of the destination workspace.

Remove all members from the channel. They will need to be added again after the channel has moved.

Confirm that you are an admin in both the origin and destination workspaces.

Confirm that the channel history has been exported.

Confirm that the Org Owner is prepared to review and approve the channel move request.

Confirm that all channel members are members of the destination workspace.

You're the Slack Workspace Admin at a mid-sized company. You're working c onboarding strategy that encourages members to self-start and learn about Sla own pace.Which strategy should you choose? (Select the best answer.)

Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.

Host a hackathon that allows new employees to learn about building Slack apps.

Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.

Host a Slack 101 training for new hires to onboard them.

You work with a team of developers who are responsible for creating a custom ticketing app at your organization.What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

Add the SMEs as internal app collaborators so they can directly manage the apps settings

Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.

Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.

Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.

Add the SMEs as internal app collaborators so they can directly manage the apps settings

As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You'd like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don't need to save for more than one month.How should you set up your data retention policies? (Select the best answer.)

Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.

Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.

Keep the default retention settings, but set a message retention policy of one month for channels with less important information.

Set the retention policy for public channels to keep all messages .and allow members to determine how long they'd like to keep messages in private channels.

Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.

You're an Org Admin responsible for managing your organization's three workspaces, which are grouped by business vertical. Your organization wants to increase Slack usage to include additional users from other departments, and you anticipate this will result in requests for additional workspaces to house vertical-specific channels. You want to ensure there's a clear policy in place for end users to follow when requesting new workspaces.Given these business requirements, what is the best way to manage requests to create new workspaces?

Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.

Review, collaborate, approve, and reject workspace requests in one public, searchable channel.

Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.

Do not allow end users to request new workspaces; instead, encourage them to create more channels.

Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.

You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.What is a key benefit of setting up a user group for these individuals?

The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.

These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.

The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.

When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.

Admins can foster a sense of community by creating a group-only direct message (DM).

You're an admin for your company's Slack Enterprise Grid org. You started an initiative focusing on new ways to engage employees. There are channels for pets, affinity groups, and more, but the number of channels has become too large for your company'? single workspace. Employees are reporting that it is difficult to find relevant customer information. The leadership team has asked you for guidance on how to proceed.What do you recommend as a next step?(Select the best answer.)

Create a new Social workspace, and move the relevant channels to that workspace.

Create a new Social workspace, and make all the channels multi-workspace.

Delete or consolidate some of the social channels since there are too many.

Create a new Social workspace, and move the relevant channels to that workspace.

Delete social channels that have been inactive for more than 90 days.

You're an Org Admin at a security-conscious financial services company. You're rolling out Enterprise Mobility Management (EMM) across the organization. At the last minute, leadership asked if it is possible to require guests to use the Slack for EMM appHow should you respond to this request?(Select the best answer.)

Guests can be required to use the Slack for EMM app.

It's not possible to require guests to use the Slack for EMM app.

Guests are required to use the Slack for EMM app by default.

Guests can be required to use the Slack for EMM app.

Guests can only login through the desktop app to access your workspaces.

You re an Org Admin for an organization with an Enterprise Grid plan. You receive a list of several full members who will be leaving the organization in 5 days, with the instruction to deactivate their accounts after their departure.What is the best way to do this?

Deactivate the members in the Organization Settings 'Members' tab.

Contact Slack via /feedback to get the members deactivated.

Deactivate the members utilizing the SCIM API.

Request the Primary Org Owner do this, as they are the only one who can perform this action.

You've just joined the Org Admin team at your organization. To become familiar with the current processes, you begin to review the Organization Settings dashboard. You notice that the setting for 'public file sharing' is toggled to 'enabled' in your organization.What ability does enabling 'public file sharing' give members?

Members can share files externally by creating public URLs.

Members can share files in public channels within the Slack Enterprise Grid.

Members can share files with guests in Slack.

Members can share files externally via Slack Connect channels.

You're an Org Owner on the Slack Enterprise Grid plan responsible for posting new for your entire organization to read. You want to limit posting permissions to admins only.Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.What is the best way to post your message? (Select the best answer)

Send your newsletter to your organizations #general channel, and use the @channel notification

Create a default org-wide channel called #announcements, and post your newsletter in this channel.

Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.

Send your newsletter in all of your department-specific channels to maximize visibility.

Send your newsletter to your organizations #general channel, and use the @channel notification

Your organization is in the process of determining its Slack Enterprise Grid design. The latest draft proposal is a multi-workspace design that includes:-focused workspaces for each of the organization's major business functions* a Global (welcome workspace) and Social workspace where all organization members will be added.* The organization also has a number of ongoing partner projects. There are plans to add workspaces for each major partner to ensure streamlined and secure external collaboration.The organization also has a number of ongoing partner projects. There are plans to add workspaces for each major partner to ensure streamlined and secure extern. collaboration. The admin team has also been well-trained and staffed to support all org and workspace-level admin roles.You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch.What is the most relevant issue to communicate to the team about the challenges of the current proposal?

It presents challenges from both admin control and user management perspectives.

It has high risk of notification and message noice compared to a single workspace design.

It presents issues from a Slack Connect security perspective.

It presents challenges from both admin control and user management perspectives.

It create challenges related to context switch and scalability in your Enterprise Grid.

You're in charge of a Slack Enterprise Grid workspace design for your company. Your teammates provide dozens of suggestions about how the workspaces should be created in order to provide the best user experience.Which approach should you choose?(Select the best answer.)

Create the minimum number of workspaces to meet your users' needs to limit context switching.

Ensure the workspace design is loosely defined so that it can easily change over time.

Define organization policies to prevent workspaces from differing from corporate standards.

Create the minimum number of workspaces to meet your users' needs to limit context switching.

Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.

During a re-org within your organization, a decision is made to rename the Information Technology (IT) department to Business Technology (BT). As a result of this change, a large number of channels will need to update the prefix #it- to #bt-. The individual who created the #it-channels is no longer with the organization.What is the most efficient strategy to ensure the channel prefixes are updated?

Write a script using the channels API to rename all channels with '#it-to '#bt-' in bulk.

Use your preference menu to create an automatic keyword notification for IT and BT.

Promote members leading the IT to BT department name change initiative to the Channel Manager role In the key channels.

Write a script using the channels API to rename all channels with '#it-to '#bt-' in bulk.

Join all public IT channels and request access to private chanpefs.in order to update the channel settings.

Your organization is busy with quarterly account and financial planning. There are many conversations happening in Slack across all departments in various channels.In which situation is it best for an existing public channel to be converted to a private channel?

The finance team and select executives have been discussing quarterly planning in a public channel. The conversation had evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.

A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.

A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can't read the conversations.

A team member has created a channel for an end of quarter event at their office location. The Information is not necessary for people who are located in other offices.

The finance team and select executives have been discussing quarterly planning in a public channel. The conversation had evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.

As an Org Admin of a large Enterprise you perform an annual channel cleanup exercise f includes archiving, deleting, and moving channels to an alternative workspace based on set criteria. On average, there are around 1,000 channels that meet the criteria during this cleanup.What is the most effective way to do this?

Utilize bulk channel lifecycle management APIs

Use Slack's channel management tools

Utilize bulk channel lifecycle management APIs

Take action from each channel's settings

Request that each channel owner take action

Your organization's Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings?(Select the best answer.)

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets

Enable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

In which scenario would the Clips feature be the most useful to support asynchronous work?(Select the best answer.)

project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.

A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.

project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.

A manager schedules time to thoroughly review a product release with their team.

A manager is actively brainstorming with the leadership team on new department initiatives.

You're a Workspace Owner and App Manager for your company's Slack Enterprise Grid instance. The Human Resources (HR) team at your company wants to pilot a Wellness app for all employees in your workspace.As an App Manager, what are the two key considerations you should understand before installing the app in Slack?(Select the TWO best answers.)Is this app available in the Slack App Directory?

What are the external services or APis the app is connecting to?

Docs the app connect with your HR system?

Does the app meet data security policies for your organization?

What are the external services or APis the app is connecting to?

Does the app have a valid business use case?

Docs the app connect with your HR system?

Your organization is in the process of choosing an identity provider (IdP) that best suits your security and compliance needs. You're also preparing to launch Slack Enterprise Grid, and would like users to be able start working in it as soon as possible.What Is the best way to create new users so they can start working on your Enterprise Grid?

Use Slack's built in authentication, which will prompt members to sign in using their email address and Slack password

Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.

Use Slack's built in authentication, which will prompt members to sign in using their email address and Slack password

Downgrade your Slack plan to Business+ and turn off SSO.

Choose and configure your IdP before configuring single sign on (SSO), since end users can't sign in to Enterprise Grid without SSO.

A finance team wants to nominate a team member to be a Slack Workspace Admin.Which team member's prior experience would make them the optimal candidate for this role?(Select the best answer)

The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company

The candidate encourages Slack etiquette in channels and frequently answers slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.

The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.

The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company

The candidate relies on Slack in their day to day role and frequently asks the IT team questions about Slack features.

You're an Org Admin planning the structure of your organization's new workspace, and decide to establish a few default channels for everyone to access. How does defining default channels help end users?

Default channels orient new members and model channel naming conventions.

Default channels are always required, so members won't miss important updates.

Users are automatically added to a set of private and public channels.

Members and guests can find each other and interact as they're added to default channels.

Default channels orient new members and model channel naming conventions.

A team member is managing a long-term project that involves collaborating with internal and external users via Slack Which statement is true about users managing the channel once the project work concludes?

The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.

The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.

Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.

The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.

Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.

You're an Org Admin in your Slack Enterprise Grid org. Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.What should you do?(Select the best answer.)

Use Slack's default Slack Connect channel approval permissions which slate only Org Admins and Org Owners can approve new channel requests.

Change the permissions in the aCmin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace owner.

Advise all Workspace Admins and Workspace Owners to forward all Slack connect channel requests to Org Admins and Org Owners.

Use Slack's default Slack Connect channel approval permissions which slate only Org Admins and Org Owners can approve new channel requests.

Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner only workspace.

What is a way to determine if an external person outside of your organization also uses Slack?

Invite them to a Slack Connect channel first to verify whether or not they use Slack.

Ask your Workspace Primary Owner if they can confirm if the person uses Slack

Invite them to a Slack Connect channel first to verify whether or not they use Slack.

Search for the person's email in the 'Slack Connect' section of your sidebar

Search for the person's email in the 'People* section of your sidebar.

You're planning a surprise milestone birthday party for your Team Leader virtually. Currently, the planning committee consists of two other direct team members However, there are plans to invite a few cross-functional friends, and ask them to contribute towards a gift basket and flowers.What should you do to facilitate the conversation?(Select the best answer.)

Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.

Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.

Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process

Create a thread for planning in your existing team channel and ^mention the team members on the planning committee

Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.

You're an IT Manager and Slack Workspace Owner leading a team of employees on Slacks Business plan.Your security team has requested that you put a governance process in place for installing and approving Slack apps requested by users. They want to ensure that your team reviews each app before installation to ensure it meets compliance requirements They also want to audit requests and approvals, and to require a rationale for why the app is being requested.What is the best approach that uses native functionality to address the security teams request to manage app installations and approvals?

Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public ffplz-apps channel.

Preapprove the most common tools that workspace members would need, and provide the security team with this list Restrict apps that are not currently approved for use.

Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public ffplz-apps channel.

Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot. and let the security team know when new apps are approved in the ^team-security channel.

Create a public channel called ^triage apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a v' rationale App Managers can then review and approve or deny the app from the App Directory.

Your company is on the Slack Enterprise Grid plan. The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.What should the marketing team do to request access for these consultants?(Select the best answer.)

Direct message (DM) an Org Owner requesting that their consultants be added as guests.

invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.

Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.

@mention their Workspace Admin in the appropriate #proj channel to request guest

Direct message (DM) an Org Owner requesting that their consultants be added as guests.

In your role as an Org Admin, you often answer questions from users regarding the best way to communicate in channels, threads, and direct messages (DMs) Recently, a user who is working on a market research project asked for your advice on how to share a report within Slack. The VP of Human Resources (HR) requested the report, which includes sensitive internal data. Typically, communication related to the project takes place in a public project channel.What should you recommend the user do?

Send the report in a DM to the VP of HR

Send the report in a group DM to the VP and anyone whose information is included in the report.

Create a private project channel to share the report with the VP and anyone whose information is included.

Send the report in a DM to the VP of HR

Post the report in the project s public channel

You will be managing a new product launch and have just been assigned a new team of 12 members. The launch will be complex and will require cross-collaboration within the organization. To start, you will need to introduce yourself as the project manager to each team member and introduce the scope of the new project.What should you do?(Select the best answer.)

Create a new private channel for the project, invite the team members and introduce yourself and the project scope. This will allow for increased transparency for the project team and ensure the details of the project are not exposed to anyone outside of the project team

Start a group direct message (group DM) with the members on the team introducing yourself and the project scope. This will allow members to have visibility into who else is on the team and provide a secure opportunity to ask questions.

Start a direct message (DM) with each member on the team, introducing yourself and the project scope. This secure approach will allow each member to reach out to you directly with questions before the project starts.

Create a new public channel for the project, invite the team members and introduce yourself and the project scope This will allow for increased transparency for the project team and help onboard new project members who may join in the future.

You're an Org Owner for a financial organizations Slack Enterprise Grid. Someone accidentally shared confidential financial statements in a public Slack channel. You have since deleted the file; however, you want to track which users have downloaded the file from Slack.What is the best way to do this?(Select the best answer.)

Use the Audit Logs API to audit the file download action in the required public channel.

Use the Discovery APIs to export the required public channel data.

Use the Audit Logs API to audit the file download action in the required public channel.

Use the Audit Logs API to export the required public channel data.

Use the Import/Export Data tool under workspace settings to export the required public channel data.

You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but to get no results.What is the reason you can't find the external contact on Slack Connect?

The external organization has turned off Slack Connect Discoverability.

The external organization will not be discoverable as you don't have a Slack Connect channel them yet.

The external organization is using a free version of Slack.

The external organization has turned off Slack Connect.

The external organization has turned off Slack Connect Discoverability.

Salesforce Certified Slack Administrator Practice Test 4

Question 1 / 40

You're a Workspace Owner introducing Slack to your organization for the first time.

In order to encourage employees to use Slack, you've organized a contest to see who can send the most messages in Slack channels in a week.

What's the best way to determine the winner?

(Select the best answer.)

View the Channels tab in the Slack analytics dashboard.

Install a custom bot in each channel to count all messages,

View the Members tab in the Slack analytics dashboard.

Export messages from your workspace to view message data offline.

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Salesforce Certified Slack Administrator Practice Test 4

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Salesforce Certified Slack Administrator Practice Tests

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