A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

Schedule and publish social posts.

Create email templates for LinkedIn messages.

Schedule and publish social posts.

Create and publish events on LinkedIn.

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.The company wants to ensure that they can implement key marketing features without requiring any customizations.Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Advertisers and print media and campaigns

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.You need to automate the survey process and streamline collection and analysis of responses.What are two possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data

Use Customer Voice to collect and analyze survey results

Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data

Use Customer Voice to collect and analyze survey results

Use Power Automate to automatically send Customer Voice surveys

Create surveys in Dynamics 365 Marketing by using Questionnaire

Use Customer Voice to compile results from the existing third-party app

Your company uses Dynamics 365 Sales.You need to prepare and send a quote to a customer.What are two possible ways to achieve the goal?NOTE: Each correct selection is worth one point.

Generate a document by using a Microsoft Word template.

Export the quote as a PDF file.

Generate a document by using a Microsoft Word template.

Export the quote as a PDF file.

You are a sales representative for a company.Which Dynamics 365 Sales can you use to manage the sales pipeline?

Turning leads into opportunities

Tracking the asset history of a customer

Resolving an open case of a customer

Tracking service level agreements

A company uses Dynamics 365 Customer Service.The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.Which statement describes what happens when a case item is released from the queue?

The case is removed from the agent's personal queue and returned to the original support queue.

The case continues to remain in the agent's personal queue until someone else selects the item from the queue.

The case is removed from all queues.

The case is removed from the agent's personal queue and returned to the original support queue.

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.What is a valid use case for Dynamics 365 Connected Customer Service?

Use IoT devices and AI to predict when a customer's equipment will need service.

Analyze customer sentiment from multiple sources.

Respond to and resolve customer issues by using social media.

Use mixed reality applications to assist technicians performing work in the field.

Use IoT devices and AI to predict when a customer's equipment will need service.

A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.Temporary employees take much longer to resolve cases than seasoned employees.You need to recommend features that will help employees find information needed to resolve cases.Which two options should you recommend? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

Knowledge base with Relevance search

Case management with Related Similar cases

Knowledge base with Relevance search

Case management with Related Similar cases

A company implements Dynamics 365 Customer Service for their support desk.Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.What should you implement?

Power Automate to transfer cases

Microsoft MB-910 Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Customer Voice survey

Customer Service Hub

Enterprise Asset Management

Event management

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