A company is using Dynamics 365.The company plans to converse with customers through social media.You need to recommend a solution that provides conversation with customers.What should you recommend?

Omnichannel for Customer Service

You create a survey by using Dynamics 365 Customer Voice.You need to share the survey with customers.What are three possible ways to achieve this goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point

Send an email with the survey link from Dynamics 365 Customer Voice.

Post the survey link on social media from Dynamics 365 Customer Voice.

Have recipients open the survey by scanning a QR code from a mobile device.

Have recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.

Send an email with the survey link from Dynamics 365 Customer Voice.

Post the survey link on social media from Dynamics 365 Customer Voice.

Dynamics 365 Sales Professional

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.

You need to identify actions that affect lead scores.

Which two actions should you identify? Each correct answer is a complete solution.

NOTE: Each correct selection is worth one point.

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