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BCS MBP18 Practice Test - Questions Answers, Page 2

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Question 11

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The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

Actual number of calls answered per hour and the number of calls escalated
Actual number of calls answered per hour and the number of calls escalated
Time taken to answer the phone and the average duration of a call
Time taken to answer the phone and the average duration of a call
Time taken to answer the phone and the maximum number of calls per hour for the company
Time taken to answer the phone and the maximum number of calls per hour for the company
Average duration of a call and the actual number of calls answered per hour
Average duration of a call and the actual number of calls answered per hour
Suggested answer: D
asked 16/09/2024
Parker Perry
39 questions

Question 12

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ANTAB specializes in manufacturing tablet computer, which are rebadged by its customers and sold under the customer’s brand name. Recently, some customer have suggested that a dual-boot tablet that can run more than one operating system would improve their competitive edge.

This would require a significant change in the manufacturing process and will require a decision from senior management, supported by a business case.

How would this suggestion by represented on an organization model of ANTAB’s business?

Customer request
Customer request
Supplier input
Supplier input
Output from a process.
Output from a process.
Factor in the external environment
Factor in the external environment
Suggested answer: A
asked 16/09/2024
Fabio Valenti
41 questions

Question 13

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The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however. Its ageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.

Who will be regarded as a supplier in this scenario?

Organisations that the analyst will approach lo research and give feedback on new equipment technology.
Organisations that the analyst will approach lo research and give feedback on new equipment technology.
The shareholders of Rich Farms Shop, who will have an input into any investment decision.
The shareholders of Rich Farms Shop, who will have an input into any investment decision.
The finance department that will manage the funds and budget for any investment project.
The finance department that will manage the funds and budget for any investment project.
The marketing department, who will ensure that the product and its marketing materials are aligned.
The marketing department, who will ensure that the product and its marketing materials are aligned.
Suggested answer: C
asked 16/09/2024
Loyston Mathias
44 questions

Question 14

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An assessor for an examinations board has been asked to re-mark the examination script of a candidate who has appealed against a failing grade.

To remark the script, the assessor has to log on to the examinations board's secure examination marking system held on its server. Once in the marking system, the assessor enters the candidate number (given to her by the examinations board) and downloads the script. She then marks the script. annotating each question with comments and the marks gained. Once completed, she indicates that the script is fully marked and uploads the script back into the marking system. She raises an invoice for the re-marking and sends this to the examination board, who pay her one month later The following all describe actions:

a) Log on to marking system.

b) Download script

c) Mark script.

d) Upload script

e) Raise invoice.

Which of these actions are tasks in the scenario?

b, c and d
b, c and d
a, d and e.
a, d and e.
a and b.
a and b.
c and e.
c and e.
Suggested answer: B
asked 16/09/2024
Jelle Kamp
47 questions

Question 15

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An organisation has an internal core IT section that delivers the infrastructure service to meet business demand. Application management is delegated to individual branches, which are located workwide. However, these application have to take into account infrastructure constraints.

On the recommendation of the business analyst, the IT director proposed a standard approach to business process documentation.

What will be then MAIN benefit of this approach to the organization?

Condition service implement: graphical notation will facilitate better understanding of performance bottlenecks.
Condition service implement: graphical notation will facilitate better understanding of performance bottlenecks.
Demonstration of best practice: showing standards that all other units should follow to achieve quality target.
Demonstration of best practice: showing standards that all other units should follow to achieve quality target.
Facilitate expansion: Core IT can take workwide responsibility for application management to ensure the integrity of working practices.
Facilitate expansion: Core IT can take workwide responsibility for application management to ensure the integrity of working practices.
Efficient operation: standard notation will ensure the efficiency and effectiveness of worldwide processes.
Efficient operation: standard notation will ensure the efficiency and effectiveness of worldwide processes.
Suggested answer: A
asked 16/09/2024
Daniel Adebayo
47 questions

Question 16

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A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these products and services.

Which model would support this approach to building a process map?

Proter’s value chain
Proter’s value chain
POPIT model
POPIT model
Swimlane diagram
Swimlane diagram
Harmon’s organization model.
Harmon’s organization model.
Suggested answer: A
asked 16/09/2024
Nicolas Del Borrello
46 questions

Question 17

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The following statements have been made about the process view of an organisation a) Used by employees to describe where they work in an organisation b) Defines the internally recognisable formal structure of an organisation c) Incorporates actors from a number of different organisational teams d) Emphasises the need for cooperation between actors from different parts of an organisation Which of these statements is/are TRUE?

c and d
c and d
a, b and c
a, b and c
a and b
a and b
d only
d only
Suggested answer: B
asked 16/09/2024
gareth warner
24 questions

Question 18

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Analysis has revealed that what the business wants in the future is radically different from how it currently operates How SHOULD the business analyst proceed from this point?

Develop an 'as is' model and define its problems before considering the 'to be' model
Develop an 'as is' model and define its problems before considering the 'to be' model
Identify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model
Identify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model
Do not develop a detailed 'as is' model, focus on developing a 'to be' model
Do not develop a detailed 'as is' model, focus on developing a 'to be' model
Identify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model
Identify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model
Suggested answer: A
asked 16/09/2024
Jean Presume
35 questions

Question 19

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A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediately undertaken by a staff member

Details of the booking are recorded on the club's computer system;
Details of the booking are recorded on the club's computer system;
A new hooking record is created (manual record).
A new hooking record is created (manual record).
The amount of the deposit taken is recorded on the booking record (manual record);
The amount of the deposit taken is recorded on the booking record (manual record);
The staff member records the booking on a planning chart (manual record),
The staff member records the booking on a planning chart (manual record),
An electronic booking confirmation is automatically sent to the customer,
An electronic booking confirmation is automatically sent to the customer,
A copy of the booking record is sent to the club manager (manual record) How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?
A copy of the booking record is sent to the club manager (manual record) How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?
Steps 1 and 2 will be in one task, steps 3. 4, 5 and 6 will be shown as separate tasks.
Steps 1 and 2 will be in one task, steps 3. 4, 5 and 6 will be shown as separate tasks.
All steps will be shown as separate tasks
All steps will be shown as separate tasks
All steps will be included within one single task
All steps will be included within one single task
Steps 1 and 2 will be in one task, steps 3 and 4 will be in a second task, steps 5 and 6 will be in a third task
Steps 1 and 2 will be in one task, steps 3 and 4 will be in a second task, steps 5 and 6 will be in a third task
Suggested answer: D
asked 16/09/2024
Edgar Zapico
46 questions

Question 20

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An exam provider employs a number of professionals as authors authors to write exam question for industry-recognised qualifications. An author who has written an exam question submits it for review to a subject matter expert (SME), who either confirms it is acceptable and passes it to the examiner for final review and sign-off, or responds to the author with commands regarding the revision required.

A business analyst constructed a business process model of the review process:

BCS MBP18 image Question 20 19890 09162024190747000000

The following statements are about the business process model:

A) The diagram is a CORRECT representation of the scenario.

b) There are aspects of the scenario which are INCORRECT represented in the diagram.

c) There are aspects of the scenario which are INCORRECTLY omitted from the diagram.

d) The notation used in the diagram is INCORRECT.

Which of these statements is/are TRUE?

a only
a only
d only
d only
b and d.
b and d.
b and c.
b and c.
Suggested answer: A
asked 16/09/2024
Francisco Rocha de Oliveira Junior
34 questions
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