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BCS MBP18 Practice Test - Questions Answers, Page 2

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Question 11

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The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual

Question 12

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ANTAB specializes in manufacturing tablet computer, which are rebadged by its customers and sold under the customer’s brand name. Recently, some customer have suggested that a dual-boot tablet that

Question 13

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The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however. Its ageing equipment is not providing the quality presentation that it advertises. A business an

Question 14

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An assessor for an examinations board has been asked to re-mark the examination script of a candidate who has appealed against a failing grade. To remark the script, the assessor has to log on to t

Question 15

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An organisation has an internal core IT section that delivers the infrastructure service to meet business demand. Application management is delegated to individual branches, which are located workwi

Question 16

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A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these

Question 17

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The following statements have been made about the process view of an organisation a) Used by employees to describe where they work in an organisation b) Defines the internally recognisable formal st

Question 18

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Analysis has revealed that what the business wants in the future is radically different from how it currently operates How SHOULD the business analyst proceed from this point?

Question 19

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A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediat

Question 20

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An exam provider employs a number of professionals as authors authors to write exam question for industry-recognised qualifications. An author who has written an exam question submits it for review

Related questions

A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk, giving the dates and times required. The event name is ‘’Email

Below is a business process model for a goods ordering process: What error has been made in this diagram?

Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients. Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop. Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company. However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor In Harmon's organisational model, which of the following would provide inputs to internal processes?

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the are a. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to send in detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication. Required by the local authority. The statistics will be approved by the police board before released for publication. From the perspective of the police force, what would be considered a) an external event and b) internal event?

A classic car racing club has regular race days. A business analyst has produced a series of 'to-be' business process models, showing re-designed tasks and process improvements these redesigned tasks and processes include: - Monitor race positions The real-time display of race positions and lap times. - Inspect cars Cars need to comply with racing regulations and experts are required to inspect cars both before and after a race - Restrict access to the cars and the pits needs to be restricted to selected people and these access restrictions need to be enforced - Comply with data protection legislation. All proposed record management systems must comply with government regulation concerning data storage and access. Which of these is a functional requirement of an IT solution?

The following statements have been made about the process view of an organisation a) Used by employees to describe where they work in an organisation b) Defines the internally recognisable formal structure of an organisation c) Incorporates actors from a number of different organisational teams d) Emphasises the need for cooperation between actors from different parts of an organisation Which of these statements is/are TRUE?

A new project has been commissioned within an organisation's finance department. The assigned business analyst has decided to produce a functional view model to help him understand the department's work-Modeling the functional view of the finance department is advantageous, as it does which of the following ?

A business analyst has identified the following pattern of business activity in a process she has been asked to improve: The following observations have been made. a) The handle-offs in the process are unlikely to be worthy of further investigation. b) The impact of bottlenecks in the tasks performed by Actor 2 should be explored. c) The first task of actor 1 should always be immediately after the trigger event d) The impact of bottlenecks in the tasks performed by Actor 3 should be explored. Which of these observations are CORRECT?

No Exit Suppliers has decided to implement a Commercial Off the Shelf (COTS) inventory management solution to improve its stock (Inventory) control Before the solution is implemented, all current stock levels and stock locations will be migrated into a related database to ensure that the solution starts with accurate information. Once the system is implemented, all stock movements will be tracked via barcode scanning technology. To ensure that the proposed solution is acceptable, which exceptional condition MUST be proved?

Thomas is the secretary to the management board of a large oil company. He is preparing the papers and chasing up the actions from the last board meeting. Board meetings take place quarterly and always include the collation of monthly sales performance figures, an overview of operating costs and a review of market conditions. As Thomas is pulling the sales figures together, he receives a phone call from the finance director who tells him that recent government changes to the export tax rate will mean that operating costs will need to be amended before they are presented to the board Which type(s) of business event is/are NOT present in this scenario?

Question 11

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

Actual number of calls answered per hour and the number of calls escalated

Time taken to answer the phone and the average duration of a call

Time taken to answer the phone and the maximum number of calls per hour for the company

Average duration of a call and the actual number of calls answered per hour

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Question 12

ANTAB specializes in manufacturing tablet computer, which are rebadged by its customers and sold under the customer’s brand name. Recently, some customer have suggested that a dual-boot tablet that can run more than one operating system would improve their competitive edge.

This would require a significant change in the manufacturing process and will require a decision from senior management, supported by a business case.

How would this suggestion by represented on an organization model of ANTAB’s business?

Customer request

Supplier input

Output from a process.

Factor in the external environment

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Question 13

The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however. Its ageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.

Who will be regarded as a supplier in this scenario?

Organisations that the analyst will approach lo research and give feedback on new equipment technology.

The shareholders of Rich Farms Shop, who will have an input into any investment decision.

The finance department that will manage the funds and budget for any investment project.

The marketing department, who will ensure that the product and its marketing materials are aligned.

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Question 14

An assessor for an examinations board has been asked to re-mark the examination script of a candidate who has appealed against a failing grade.

To remark the script, the assessor has to log on to the examinations board's secure examination marking system held on its server. Once in the marking system, the assessor enters the candidate number (given to her by the examinations board) and downloads the script. She then marks the script. annotating each question with comments and the marks gained. Once completed, she indicates that the script is fully marked and uploads the script back into the marking system. She raises an invoice for the re-marking and sends this to the examination board, who pay her one month later The following all describe actions:

a) Log on to marking system.

b) Download script

c) Mark script.

d) Upload script

e) Raise invoice.

Which of these actions are tasks in the scenario?

b, c and d

a, d and e.

a and b.

c and e.

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Question 15

An organisation has an internal core IT section that delivers the infrastructure service to meet business demand. Application management is delegated to individual branches, which are located workwide. However, these application have to take into account infrastructure constraints.

On the recommendation of the business analyst, the IT director proposed a standard approach to business process documentation.

What will be then MAIN benefit of this approach to the organization?

Condition service implement: graphical notation will facilitate better understanding of performance bottlenecks.

Demonstration of best practice: showing standards that all other units should follow to achieve quality target.

Facilitate expansion: Core IT can take workwide responsibility for application management to ensure the integrity of working practices.

Efficient operation: standard notation will ensure the efficiency and effectiveness of worldwide processes.

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Question 16

A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these products and services.

Which model would support this approach to building a process map?

Proter’s value chain

POPIT model

Swimlane diagram

Harmon’s organization model.

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Question 17

c and d

a, b and c

a and b

d only

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Question 18

Analysis has revealed that what the business wants in the future is radically different from how it currently operates How SHOULD the business analyst proceed from this point?

Develop an 'as is' model and define its problems before considering the 'to be' model

Identify potential improvements that can be made to the 'as is' model, to accommodate the 'to be' model

Do not develop a detailed 'as is' model, focus on developing a 'to be' model

Identify tasks within the 'as is' process that are working effectively and consider them for inclusion in the 'to be' model

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Question 19

A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediately undertaken by a staff member

Details of the booking are recorded on the club's computer system;

A new hooking record is created (manual record).

The amount of the deposit taken is recorded on the booking record (manual record);

The staff member records the booking on a planning chart (manual record),

An electronic booking confirmation is automatically sent to the customer,

A copy of the booking record is sent to the club manager (manual record) How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?

Steps 1 and 2 will be in one task, steps 3. 4, 5 and 6 will be shown as separate tasks.

All steps will be shown as separate tasks

All steps will be included within one single task

Steps 1 and 2 will be in one task, steps 3 and 4 will be in a second task, steps 5 and 6 will be in a third task

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Question 20

An exam provider employs a number of professionals as authors authors to write exam question for industry-recognised qualifications. An author who has written an exam question submits it for review to a subject matter expert (SME), who either confirms it is acceptable and passes it to the examiner for final review and sign-off, or responds to the author with commands regarding the revision required.

A business analyst constructed a business process model of the review process: