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Below is a business process model for a goods ordering process:

What error has been made in this diagram?

A.
The arrowed flow mine from Fulfil order should go to the end node ( the bull eye) not to the task received:
A.
The arrowed flow mine from Fulfil order should go to the end node ( the bull eye) not to the task received:
Answers
B.
The arrowed flow line from Complete order should go to check stock availability not to the decision diamond.
B.
The arrowed flow line from Complete order should go to check stock availability not to the decision diamond.
Answers
C.
The task’Complete order’s should be In only one swimlane, as tasks straddling two swim lanes are not permitted.
C.
The task’Complete order’s should be In only one swimlane, as tasks straddling two swim lanes are not permitted.
Answers
D.
The task’ Cancel order’ should be rename Order cancelled as by this point in the process the order has been cancelled.
D.
The task’ Cancel order’ should be rename Order cancelled as by this point in the process the order has been cancelled.
Answers
Suggested answer: B

The following is an activity diagram of a trail company’s rules determining ticket type.

Two elements of the business rule shown are:

All travel before 10am is at Full Fare and only Standard Ticket are issued.

Off Peak tickets are issued for travel after 10am.

What is another element of this rule?

A.
Rail card holders are always entitled to a Discounted off Peak fare.
A.
Rail card holders are always entitled to a Discounted off Peak fare.
Answers
B.
During off Peak period, Railcard holders are entitled to a Discounted Standard fare.
B.
During off Peak period, Railcard holders are entitled to a Discounted Standard fare.
Answers
C.
During Off periods, Railcard holder are entitled to Discounted off Peak fare.
C.
During Off periods, Railcard holder are entitled to Discounted off Peak fare.
Answers
D.
Railcard holders are always entitled to a Disconnected Standard fare.
D.
Railcard holders are always entitled to a Disconnected Standard fare.
Answers
Suggested answer: B

What is NOT clear from the following fragment of a business process model?

A.
The payment is required before the coffee is made.
A.
The payment is required before the coffee is made.
Answers
B.
The initiating business event is Order Coffee.
B.
The initiating business event is Order Coffee.
Answers
C.
The cashier instructs the barista.
C.
The cashier instructs the barista.
Answers
D.
The barista gives the coffee to the customer
D.
The barista gives the coffee to the customer
Answers
Suggested answer: D

Below is a high-level breakdown of a task associated with using an ATM. drafted by a business analyst:

A.
User inserts bank card2 System asks for PIN
A.
User inserts bank card2 System asks for PIN
Answers
B.
User enters PIN4 System displays service options
B.
User enters PIN4 System displays service options
Answers
C.
User selects 'withdraw cash* option6- System ejects card
C.
User selects 'withdraw cash* option6- System ejects card
Answers
D.
System issues cash
D.
System issues cash
Answers
E.
User collects printed receiptWhich optional or exceptional step is reflected in this detailed description?
E.
User collects printed receiptWhich optional or exceptional step is reflected in this detailed description?
Answers
F.
A user inputting an incorrect PIN
F.
A user inputting an incorrect PIN
Answers
G.
A cash machine being empty
G.
A cash machine being empty
Answers
H.
A receipt for cash issued.
H.
A receipt for cash issued.
Answers
I.
A card being out of date-
I.
A card being out of date-
Answers
Suggested answer: C


As part helps disadvantaged child, It works in partnership with local education authorities and health services to supported those children who need it most. The charity has 5 trustees, 27 full-time employees and 33 volunteers.

As what will the volunteers be shown on an organsation model of the charity?

A.
Part of the environment.
A.
Part of the environment.
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B.
Supplier
B.
Supplier
Answers
C.
Customer
C.
Customer
Answers
D.
Process
D.
Process
Answers
Suggested answer: B

Furlow and Hall is an interior decorating business. Specializing in high-quality handmade soft furnishings and a best spoke design service. The business uses a small number of highly skilled craftspeople to make its products using traditional techniques.

Mrs Tieback, who sews the curtains for Furlow and Hall, is retiring later this year. Her local council has discovered that she has a workshop at her home and has informed her she is liable for business rates. This will lead to increased costs and so it is no longer economically viable for her to continue working.

Where would Mrs Tieback be shown on an organisational model of Furlow and Hall?

A)

B)

C)

D)

A.
Exhibit A
A.
Exhibit A
Answers
B.
Exhibit B
B.
Exhibit B
Answers
C.
Exhibit C
C.
Exhibit C
Answers
D.
Exhibit D
D.
Exhibit D
Answers
Suggested answer: D

The product enquiry process of a company is under investigation. The current process is an follows:

A.
Take customer details: Name and address of the enquirer and preferred customer payment method.
A.
Take customer details: Name and address of the enquirer and preferred customer payment method.
Answers
B.
Confirm stock availability: Check the computer system to see if the product required are in stock.
B.
Confirm stock availability: Check the computer system to see if the product required are in stock.
Answers
C.
Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
C.
Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
Answers
D.
Go ahead with order: Place order for enquirers who have accepted the price and delivery date.What approach to improving business processes would bring an immediate improvement in this process?
D.
Go ahead with order: Place order for enquirers who have accepted the price and delivery date.What approach to improving business processes would bring an immediate improvement in this process?
Answers
E.
Change the sequence of tasks
E.
Change the sequence of tasks
Answers
F.
Redefine the process boundary
F.
Redefine the process boundary
Answers
G.
Automate the process.
G.
Automate the process.
Answers
H.
Remove non-value adding tasks
H.
Remove non-value adding tasks
Answers
Suggested answer: C

A village clerk receives bookings for the use of the village hall for events such as weddings and parties. Although the village hall has a website, bookings have to be made in an email request from a potential customer to the village clerk, giving the dates and times required. The event name is ‘’Email

A.
Request deposit
A.
Request deposit
Answers
B.
Check customer details
B.
Check customer details
Answers
C.
Book hall
C.
Book hall
Answers
D.
Check hall availability
D.
Check hall availability
Answers
Suggested answer: C

When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.

Request of location the customer can choose to have their order delivered to their home for a change of £2 select a weekend delivery to their home for £6, or choose to have their order delivered to a local store to collect, which is free.

Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery.

What are the input for the task select delivery type?

A.
The customer's preferred delivery day and the customer's location
A.
The customer's preferred delivery day and the customer's location
Answers
B.
The customer's location and the customer's preferred delivery day
B.
The customer's location and the customer's preferred delivery day
Answers
C.
The products the customer has bought and the location of the local store
C.
The products the customer has bought and the location of the local store
Answers
D.
The products the customer has bought and the customer's location
D.
The products the customer has bought and the customer's location
Answers
Suggested answer: D

A classic car racing club has regular race days. A business analyst has produced a series of 'to-be' business process models, showing re-designed tasks and process improvements these redesigned tasks and processes include:

- Monitor race positions The real-time display of race positions and lap times.

- Inspect cars Cars need to comply with racing regulations and experts are required to inspect cars both before and after a race

- Restrict access to the cars and the pits needs to be restricted to selected people and these access restrictions need to be enforced

- Comply with data protection legislation. All proposed record management systems must comply with government regulation concerning data storage and access.

Which of these is a functional requirement of an IT solution?

A.
Monitor race positions
A.
Monitor race positions
Answers
B.
Inspect cars.
B.
Inspect cars.
Answers
C.
Restrict access.
C.
Restrict access.
Answers
D.
Comply with data protection legislation
D.
Comply with data protection legislation
Answers
Suggested answer: C
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