BCS MBP18 Practice Test - Questions Answers, Page 4

Which of the fallowing statements concerning an internal process performance measure is INCORRECT?

Thomas is the secretary to the management board of a large oil company. He is preparing the papers and chasing up the actions from the last board meeting. Board meetings take place quarterly and always include the collation of monthly sales performance figures, an overview of operating costs and a review of market conditions.

As Thomas is pulling the sales figures together, he receives a phone call from the finance director who tells him that recent government changes to the export tax rate will mean that operating costs will need to be amended before they are presented to the board Which type(s) of business event is/are NOT present in this scenario?

Some airlines have introduced new routes from an airport and the number of passengers has risen by 20% in the last 3 weeks. This number is expected to further increase as competition is forcing fares down Airport management is anticipating issues within the terminal as the number of passengers increases. There have been several meetings and it has been decided that the current passenger approach is still suitable, although it will take on more staff to work in both departures (particularly at check out and security) and in arrivals (particularly in baggage handling) What performance issue is this MOST likely to address?

A business analyst has documented the following description for the task ‘Mark Script

No Exit Suppliers has decided to implement a Commercial Off the Shelf (COTS) inventory management solution to improve its stock (Inventory) control Before the solution is implemented, all current stock levels and stock locations will be migrated into a related database to ensure that the solution starts with accurate information. Once the system is implemented, all stock movements will be tracked via barcode scanning technology.

To ensure that the proposed solution is acceptable, which exceptional condition MUST be proved?

A company has the following issue to consider:

a) The way staff interact with customers

b) The image it wishes to portray c) The price of competing products.

c) The margin that it aims to make.

Which of these SHOULD be reflected in its value proposition?

Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients.

Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms.

Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.

Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company. However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor In Harmon's organisational model, which of the following would provide inputs to internal processes?

WALL Ltd is expanding through new product innovation and competitor acquisition. The business administrator support unit of WALL Ltd has implemented updates to handle increased load on the payroll caused by this expansion of the business, Payroll is a critical business application. The following business scenarios are being considered:

a) Production of the payroll summary on completion of pay calculation.

b) Taking new employees into the payroll after a business acquisition.

c) Responding to local employment regulations.

d) Introduction to local employment regulations.

e) Introduction of new payment terms and condition. Entry of absence information approved by HR.

Which of these business scenarios will MOST LIKELY give an indication of how well the updated payroll is performing?

The owner of a shop is taking a telephone order from a customer for a new vacuum cleaner. He needs to take and confirm customer details in this ordering process. As part of this, he enters the customer details onto a system.

What does the entry of the customer’s name, address and contact number represent?