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A company plans to migrate to Microsoft 365.

Firstline employees need to be able to collaborate by using Microsoft Yammer, SharePoint Online, and Teams. You must minimize costs. Which subscription type should you use?

A.

E3

A.

E3

Answers
B.

ProPlus

B.

ProPlus

Answers
C.

F3

C.

F3

Answers
D.

Personal

D.

Personal

Answers
Suggested answer: A

A company plans to purchase Microsoft 365.

You need to give management an overview of the Microsoft 365 pricing model.

Which of the following describes how the company will be billed for Microsoft 365?

A.

The company will be billed according to the amount of computing resources it uses each month across all users.

A.

The company will be billed according to the amount of computing resources it uses each month across all users.

Answers
B.

The company will make a single payment for Microsoft 365, after which it owns the license for Microsoft 365 and can use it in an unlimited fashion.

B.

The company will make a single payment for Microsoft 365, after which it owns the license for Microsoft 365 and can use it in an unlimited fashion.

Answers
C.

The company will be billed annually for a single Microsoft 365 license that can be shared among all employees.

C.

The company will be billed annually for a single Microsoft 365 license that can be shared among all employees.

Answers
D.

The company will be billed according to the number of user licenses acquired.

D.

The company will be billed according to the number of user licenses acquired.

Answers
Suggested answer: D

You are the Microsoft 365 administrator for a company.

You need to track scheduled maintenance events in Microsoft 365 admin center.

Where can you track these events?

A.

Reports

A.

Reports

Answers
B.

Support

B.

Support

Answers
C.

Service Health

C.

Service Health

Answers
D.

Message Center

D.

Message Center

Answers
Suggested answer: A

You are the Office 365 administrator for a company.

You encounter a problem in your tenant. You launch the Microsoft 365 admin center and select Create a new service request. You need to get help resolving your problem through the admin center.

Which three actions can you perform from the admin center? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A.

Receive a Microsoft technical support phone number to speak with a Microsoft support technician.

A.

Receive a Microsoft technical support phone number to speak with a Microsoft support technician.

Answers
B.

Request a Microsoft service technician to contact you by using email.

B.

Request a Microsoft service technician to contact you by using email.

Answers
C.

Use the query text box to type information about your problem and receive links to help documentation.

C.

Use the query text box to type information about your problem and receive links to help documentation.

Answers
D.

Schedule a time for a Microsoft service technician to call you.

D.

Schedule a time for a Microsoft service technician to call you.

Answers
E.

Chat with a live Microsoft service engineer.

E.

Chat with a live Microsoft service engineer.

Answers
Suggested answer: B, C, D

You are the Microsoft 365 administrator for a company.

Which two admin roles can purchase more licenses? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A.

service administrator

A.

service administrator

Answers
B.

user management administrator

B.

user management administrator

Answers
C.

global administrator

C.

global administrator

Answers
D.

billing administrator

D.

billing administrator

Answers
Suggested answer: C, D

Explanation:

Reference: https://docs.microsoft.com/en-us/office365/admin/subscriptions-and-billing/buy-licenses?view=o365-worldwide

A company plans to purchase Microsoft 365 Enterprise licenses.

Which two options can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

through a Cloud Solution Provider (CSP)

A.

through a Cloud Solution Provider (CSP)

Answers
B.

from the Microsoft website using a corporate credit card

B.

from the Microsoft website using a corporate credit card

Answers
C.

from the Microsoft retail store

C.

from the Microsoft retail store

Answers
D.

with an Enterprise Agreement (EA) subscription from Microsoft

D.

with an Enterprise Agreement (EA) subscription from Microsoft

Answers
Suggested answer: A, D

Explanation:

Reference: https://docs.microsoft.com/en-us/microsoft-365/business/get-microsoft-365-business https://www.microsoft.com/en-us/licensing/licensing-programs/enterprise?activetab=enterprise-tab%3aprimaryr2

Your company plans to purchase a Microsoft 365 subscription.

The company requires intranet and team sites.

You need to select a Microsoft 365 subscription that provides the required features.

Which two subscriptions can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Office 365 Home

A.

Office 365 Home

Answers
B.

Office 365 Business Premium

B.

Office 365 Business Premium

Answers
C.

Office 365 Business

C.

Office 365 Business

Answers
D.

Office 365 Business Essentials

D.

Office 365 Business Essentials

Answers
Suggested answer: B, D

Explanation:

Reference: https://products.office.com/en-gb/compare-all-microsoft-office-products?activetab=tab:primaryr2

You use Microsoft Business Products.

When you try to create a support request, you receive the following message:

You don't have permission to access this page or perform this action.

You need to determine the cause of the error message.

What is the cause?

A.

Your password is expired

A.

Your password is expired

Answers
B.

Your account is disabled

B.

Your account is disabled

Answers
C.

Your company does not have Premier support

C.

Your company does not have Premier support

Answers
D.

Your account is not a member of the global admin role

D.

Your account is not a member of the global admin role

Answers
Suggested answer: D

Explanation:

Reference: https://docs.microsoft.com/en-us/office365/admin/add-users/about-admin-roles?view=o365-worldwide

A company experiences a Microsoft 365 outage that affects an entire region.

You check the Service Health Dashboard and observe that the service is healthy.

After the incident is resolved, you need to find information in Service Health Dashboard that describes what happened during the outage. What should you use?

A.

Message Center

A.

Message Center

Answers
B.

incident closure summary

B.

incident closure summary

Answers
C.

Post-Incident Review (PIR)

C.

Post-Incident Review (PIR)

Answers
D.

service request

D.

service request

Answers
Suggested answer: C

Explanation:

Reference: https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-health-and-continuity

A company is a Microsoft 365 reseller. The company does not provide managed services or direct customer support. You need to provide licenses for customers and earn commissions for each license sold.

What should you do?

A.

Buy licenses for customers by using the Microsoft admin portal.

A.

Buy licenses for customers by using the Microsoft admin portal.

Answers
B.

Sign up as a Cloud Solution Provider direct reseller.

B.

Sign up as a Cloud Solution Provider direct reseller.

Answers
C.

Sign up as a Cloud Solution Provider indirect reseller.

C.

Sign up as a Cloud Solution Provider indirect reseller.

Answers
D.

Buy licenses for customers from a Microsoft Authorized distributor.

D.

Buy licenses for customers from a Microsoft Authorized distributor.

Answers
Suggested answer: C

Explanation:

Reference:https://docs.microsoft.com/en-us/partner-center/enrolling-in-the-csp-program

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