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DRAG DROP An organization plans to replace large, legacy systems with apps in Microsoft Power Platform. The technical staff consolidated the legacy data into a Microsoft SQL Server database and provisioned a Microsoft Power Platform environment for prototyping new processes. The business decision makers approved the SQL data and the prototype data that must be migrated into production. The following types of data exist: * Historical data: read-only legacy data to be used for future reference * Prototype data: created to support new business processes You need to deploy the approved data into the Microsoft Dataverse production environment and keep the remaining data in SQL Server. Which method should you use for each type of data? To answer, drag the appropriate tools to the correct migrations. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Omni channel for Customer Service. You need to recommend a solution for each requirement. Which components should you recommend for the requirements? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
You are a Microsoft Power Platform solution architect working on a project. API calls are being sent between external applications and a Microsoft Power Platform solution. The number of requests per user within a given time frame varies. Some users may be exceeding the service protection API limits. You need to ensure that the API conforms to service protection limits. Which three metrics should you review? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
You are a Microsoft Power Platform architect designing a solution. You must use a custom connector to integrate Power Automate with a data source. You need to authenticate the connector with the data source. Which three authentication methods can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to implement a model-driven app. The company has the following requirements: * Short Message Service (SMS) data must be visible on the model-driven app timeline. * Store location data must be referenced from a SQL server database. * Customer data must be audited and only edited by specific users. You need to recommend the table type for each requirement. Which table types should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
A company is creating a Microsoft Power Platform app to enable employees to log daily time entries. Employee user accounts are in multiple Azure AD tenants and are not located in the tenant that is running the app. Employees must be added as Azure AD guest accounts within the tenant that will be running the app. Employees must access the model-driven app by being a member of a security team. The security team has been assigned the Employee Security role. Employees must create personal views of records to view within the system. You need to implement a security solution. Which privilege should you use?
DRAG DROP You are performing a requirements analysis for a customer. The customer provides the following requirements: Power Platform storage capacity must remain under 100 percent. Customer service representatives must be sent an email when they are assigned a case. Help desk technicians must be shown an error message when they try to delete a task row. The plug-in pass rate must remain over 99 percent for the production environment. You need determine if the requirements are functional or non-functional. Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP A company plans to implement Microsoft Power Platform to provide data controls. The current implementation is complex and spans multiple environments. The IT team will implement DLP policies. Members of the team have different security roles applied to their user accounts, depending on their specified level of access. You need to identify which policies the IT team can apply for the different security roles. Which policy type should you recommend for each security role? To answer, move the appropriate policy types to the correct security roles. You may use each policy type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
You need to identify a product that can perform the functions of the current tools with minimal custom development. Which product should you use?
You are designing a Microsoft Power Platform solution. The solution requires Microsoft Power Platform components and custom coding. You need to describe the benefits of using Microsoft AppSource. Which are three benefits of AppSource? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Question 48 - PL-600 discussion

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DRAG DROP

You are reviewing a list of business requirements submitted by a plumbing company.

The company has the following requirements:

Send articles to technicians to allow technicians to help customers resolve issues.

Track work progress and inspections at customer sites.

Schedule technicians for service appointments.

You need to recommend solutions to meet the customer’s requirements.

What should you recommend? To answer, drag the appropriate solutions to the correct business requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Question 48
Correct answer: Question 48

Explanation:

Box 1: Dynamics 365 Customer Insights

Dynamics 365 Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.

Box 2: Dynamics 365 Field Service

Dynamics 365 Field Service helps to:

Organize and track resolution of customer issues

Keep customers updated with the status of their service call and when it's resolved

Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.

The Field Service application enables you to:

Improve first-time fix rate

Complete more service calls per technician per week

Manage follow-up work and take advantage of upsell and cross sell opportunities

Reduce travel time, mileage, and vehicle wear and tear

Organize and track resolution of customer issues

Communicate an accurate arrival time to customers

Provide accurate account and equipment history to the field technician

Keep customers updated with the status of their service call and when it's resolved

Schedule onsite visits when it's convenient for the customer

Avoid equipment downtime through preventative maintenance

Box 3: Dynamics 365 Field Service

Dynamics 365 Field Service: Schedule onsite visits when it's convenient for the customer.

Incorrect Answers:

Dynamic 365 Customer Voice empowers your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences.

Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/overview

https://dynamics.microsoft.com/en-us/customer-voice/capabilities

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asked 05/10/2024
Jordan Pfingsten
44 questions
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