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Which protocol is used by UCCE/PCCE to communicate with CUCM?

A.

IH323

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A.

IH323

B.

TAP1

Answers
B.

TAP1

C.

JTAPI

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C.

JTAPI

D.

SIP

Answers
D.

SIP

Suggested answer: C

Explanation:

The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and CTI ports on CUCM. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 10

asked 11/10/2024
Kostiantyn Lazurenko
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