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What are two core components of PCCE? (Choose two.)

A.

CVP Call/VXML Server

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A.

CVP Call/VXML Server

B.

Agent PG A and B side

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B.

Agent PG A and B side

C.

Cisco ECE Services Server

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C.

Cisco ECE Services Server

D.

CVP Reporting Server

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D.

CVP Reporting Server

E.

Cisco ECE Web server

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E.

Cisco ECE Web server

Suggested answer: A, B

Explanation:

CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. B Agent PG A and B side are another core components of PCCE, as they provide communication between CUCM and UCCE/PCCE components, such as Router, Logger, and CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9; Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 3

asked 11/10/2024
Robert Hernady
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