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Which success indicator for a Renewals Manager is valid?

A.

increased deployment of licenses

Answers
A.

increased deployment of licenses

B.

stabilized customer satisfaction scores

Answers
B.

stabilized customer satisfaction scores

C.

new product introductions

Answers
C.

new product introductions

D.

on-time renewal

Answers
D.

on-time renewal

Suggested answer: D

Explanation:

A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal measures the percentage of customers who renew their contracts with Cisco before or on the expiration date. On-time renewal reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by dividing the number of customers who renew on time by the number of customers who are eligible to renew in a given period.On-time renewal is different from other metrics such as increased deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which are not directly related to the Renewals Manager's role or performance.

asked 11/10/2024
EVA LITA
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