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When renewing a contract with a customer, which action is important?

A.

Start discussions once the contract has expired.

Answers
A.

Start discussions once the contract has expired.

B.

Validate customers business needs.

Answers
B.

Validate customers business needs.

C.

Do not offer any financing solutions.

Answers
C.

Do not offer any financing solutions.

D.

Propose only the most important part of the solution.

Answers
D.

Propose only the most important part of the solution.

Suggested answer: B

Explanation:

When renewing a contract with a customer, it is important to validate their business needs and ensure that the current solution is still meeting their expectations and goals. By validating their business needs, you can demonstrate your understanding of their situation, identify any gaps or challenges they are facing, and propose any improvements or enhancements that can add value to their experience.Validating their business needs can also help you build trust and loyalty with the customer, as well as uncover any opportunities for upselling or cross-selling additional products or services that can benefit them.

asked 11/10/2024
Fiston LOMATE
43 questions
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