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Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

A.

The adoption rate is 50%under the expected level and the plan is six months before the expiration date.

Answers
A.

The adoption rate is 50%under the expected level and the plan is six months before the expiration date.

B.

There are no open incidents 30 days before renewal dates.

Answers
B.

There are no open incidents 30 days before renewal dates.

C.

Customer is willing to subscribe to a recommendation case to be publicly communicated.

Answers
C.

Customer is willing to subscribe to a recommendation case to be publicly communicated.

D.

The health index of a customer is over expected targets with no red flags.

Answers
D.

The health index of a customer is over expected targets with no red flags.

Suggested answer: A

Explanation:

This case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome. A low adoption rate indicates that the customer is not fully utilizing the solution or deriving the expected value from it. This can lead to dissatisfaction, reduced engagement, and increased likelihood of churn. A mitigation analysis can help identify the root causes of the low adoption rate, such as lack of training, technical issues, poor fit, or misalignment of expectations. Based on the analysis, a mitigation plan can be developed and implemented to address the issues and increase the adoption rate. For example, the plan could include providing more support, education, or guidance to the customer, resolving any bugs or glitches, customizing or adjusting the solution to better suit their needs, or redefining the success criteria and metrics.A mitigation analysis and plan can help improve the customer's satisfaction, retention, and loyalty, as well as increase the chances of a successful renewal.

asked 11/10/2024
marco damone
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