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Refer to the exhibit. In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below. What is the accurate explanation of this SDR report?
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Question 68 - 3309 discussion

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What happens when Proactive Outreach Manager (POM) 3.0 is installed on a system that already has an earlier POM version installed?

A.
The installation application will prompt you to 'upgrade' or 'uninstall'.
Answers
A.
The installation application will prompt you to 'upgrade' or 'uninstall'.
B.
The installation application will prompt you to 'upgrade' or 'repair the existing' installation.
Answers
B.
The installation application will prompt you to 'upgrade' or 'repair the existing' installation.
C.
The installation application will overwrite the existing installation without asking, therefore you must backup the system beforehand.
Answers
C.
The installation application will overwrite the existing installation without asking, therefore you must backup the system beforehand.
D.
The installation application will automatically 'uninstall' the existing version and start the installation of version 3.0.
Answers
D.
The installation application will automatically 'uninstall' the existing version and start the installation of version 3.0.
Suggested answer: A
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asked 16/09/2024
MM rahn
41 questions
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