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Question 69 - 3309 discussion

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When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

A.
The field sets the priority for routing to an ACD.
Answers
A.
The field sets the priority for routing to an ACD.
B.
The field is used to differentiate ACD data feeds when ICR receives multiple data feeds from CMS for different ACDs.
Answers
B.
The field is used to differentiate ACD data feeds when ICR receives multiple data feeds from CMS for different ACDs.
C.
The field is used to identify the link between the Session Manager and the Communication Manager.
Answers
C.
The field is used to identify the link between the Session Manager and the Communication Manager.
D.
The field is available for future use and is not currently used.
Answers
D.
The field is available for future use and is not currently used.
Suggested answer: A

Explanation:

Reference: http://maxacd.com/wp-content/uploads/2013/09/Advanced-Call-Router-

Manual.pdf

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asked 16/09/2024
Domenico D'Angelo
40 questions
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