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Question 29 - BAP18 discussion

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End users in one business area are unwilling to adopt a new finance management system (recently introduced by the innovation team), as they perceive that it is unnecessarily complicated and not useful. One of the end users in this business area has been very vocal and has been relying support from others since posting about it on the company’s intranet homepage.

The introduction finance system was initially supported by senior managers, but now users in other business area are also beginning to question whether they adopt the tool and are raising the issue with their managers.

The sponsor fully supports the decision to go ahead with the now tool and has made il very cleat to senior managers that ho expects them to support this Initiative.

Which stakeholder management strategy SHOULD be taken with the senior managers?

A.
Keep onside.
Answers
A.
Keep onside.
B.
Constant active management
Answers
B.
Constant active management
C.
Watch
Answers
C.
Watch
D.
Keep informed
Answers
D.
Keep informed
Suggested answer: B

Explanation:

According to the BCS Practitioner Certificate in Business Analysis Practice 2018 Study Guide, a stakeholder management strategy of constant active management is recommended in this situation, as it involves both frequent communication with the stakeholders and monitoring of their reactions to the new finance system. The sponsor's decision should be communicated to the senior managers and their reactions should be monitored to ensure that they are in line with the expected outcome.

This strategy could involve setting up regular meetings to discuss the project and its progress, as well as providing support and guidance to the senior managers as they help to implement the new system in the other business areas.

asked 16/09/2024
David Aghaegbuna
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