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Question 31 - BAP18 discussion

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ParcelGo is a distribution company. Parcels arrive at its warehouse, where the inbound team use handheld barecode scanners to acknowledge their receipt. Parcels are then loaded onto pallets for onward distribution.

A project as been commissioned to replace the labour-intensive process and introduce a fullyautomated system ha reads he barecodes pf parcels as they pass along a coveryor belt, automatically delivering to the correct area of the warehouse for onward distribution.

Staff from the inbound have informed their manager that about 30% of parcels either do not have barcodes, or the barcodes are obscured. The team currently resolves this issue manually. But the concerned that the new automated system will be able to do this. The staff members are also worried the system will make their roles redundant.

Using a holist approach, which element of the POPIT model need further investigation in order to address the team‘s concerns?

A.
Process and technology
Answers
A.
Process and technology
B.
Information and technology
Answers
B.
Information and technology
C.
People and process
Answers
C.
People and process
D.
People and organisation
Answers
D.
People and organisation
Suggested answer: C

Explanation:

The POPIT model is focused on the integration of Process, Organisation, People, Information, and Technology. In this case, it is important to investigate the People and Process elements in order to address the team's concerns. For Process, it is important to ensure that the new automated system is able to handle the 30% of parcels that either do not have barcodes or have obscured barcodes. This will require the development of a process to ensure that these parcels are accounted for and handled appropriately.

For People, it is important to ensure that the staff members are not made redundant and that their roles remain necessary. This may involve ensuring that the staff are given adequate training to be able to understand and use the new automated system, and that there are still tasks which require a human touch that the new system cannot perform. It is also important to ensure that the team members are given the necessary support and resources to transition to the new system and maintain their roles.

asked 16/09/2024
Peter Keijer
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