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Question 30 - BAP18 discussion

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The innovation center of accompany has created a new reporting tool. The senior management initially supported its introduction into the business; however. End users in one business area are unwilling to adopt the new tool, as they perceive that it is unnecessary.

One of the end users in this business area has been very vocal and has been rallying support from others through a corporate social media tool. End users In other business are also beginning to question whether they should adopt the tool and raising this issue with their managers.

The sponsor has fully supported the decision to go ahead with the new loot, but senior management is now questioning his decision, due to comments from the operational staff How would the end users be classified on a power/interest grid?

A.
High interest, low power
Answers
A.
High interest, low power
B.
Some interest, high power
Answers
B.
Some interest, high power
C.
High interest, some power.
Answers
C.
High interest, some power.
D.
Low interest, some power
Answers
D.
Low interest, some power
Suggested answer: A

Explanation:

On a power/interest grid, end users are classified as having high interest (due to their vocal opposition to the new tool) but low power (as they have no authority to make decisions about the tool). This is in contrast to the senior managers, who have some power (as they have the authority to make decisions) but low interest (as they are not directly affected by the tool).

asked 16/09/2024
Karsten Seifert
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