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Question 24 - Professional Google Workspace Administrator discussion

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A user is reporting that external, inbound messages from known senders are repeatedly being incorrectly classified as spam. What steps should the admin take to prevent this behavior in the future?

A.
Modify the SPF record for your internal domain to include the IPs of the external user's mail servers.
Answers
A.
Modify the SPF record for your internal domain to include the IPs of the external user's mail servers.
B.
Update the spam settings in the Admin Console to be less aggressive.
Answers
B.
Update the spam settings in the Admin Console to be less aggressive.
C.
Add the sender's domain to an allowlist via approved senders in the Admin Console.
Answers
C.
Add the sender's domain to an allowlist via approved senders in the Admin Console.
D.
Instruct the user to add the senders to their contacts.
Answers
D.
Instruct the user to add the senders to their contacts.
Suggested answer: C

Explanation:

To prevent external, inbound messages from known senders from being incorrectly classified as spam, add the sender's domain to an allowlist in the Admin console.

Access Gmail Settings in Admin Console:

Go to the Google Admin console.

Navigate to Apps > Google Workspace > Gmail > Spam, Phishing, and Malware.

Add Approved Senders:

In the Spam settings, find the section for ''Email whitelist'' or ''Approved senders''.

Click on ''Configure'' to add a new entry.

Specify the Sender's Domain:

Enter the domain of the external sender that needs to be allowed.

Save the changes to update the whitelist.

Verify and Monitor:

Ensure that the settings are applied and monitor the spam filter to confirm that the known sender's emails are no longer being flagged as spam.

By adding the sender's domain to an allowlist, you instruct the spam filter to accept emails from this domain, reducing false positives.

Prevent mail from being marked as spam

Approved sender list in Gmail

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asked 18/09/2024
Vishal Sahare
44 questions
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