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Question 39 - Professional Google Workspace Administrator discussion

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Your organization's Sales Department uses a generic user account ([email protected]) to manage requests. With only one employee responsible for managing the departmental account, you are tasked with providing the department with the most efficient means to allow multiple employees various levels of access and manage requests from a common email address.

What should you do?

A.
Configure a Google Group as an email list.
Answers
A.
Configure a Google Group as an email list.
B.
Delegate email access to department employees.
Answers
B.
Delegate email access to department employees.
C.
Configure a Google Group as a collaborative inbox.
Answers
C.
Configure a Google Group as a collaborative inbox.
D.
Configure a Google Group, and set the Access Level to Announcement Only.
Answers
D.
Configure a Google Group, and set the Access Level to Announcement Only.
Suggested answer: C

Explanation:

Create a Google Group:

Go to the Google Groups interface.

Click on 'Create Group.'

Enter the group name, email address (e.g., [email protected]), and description.

Configure Group Settings:

After creating the group, go to 'Group settings.'

Under 'Permissions,' set who can view topics, post, and join the group as per your requirement.

Set Up Collaborative Inbox:

In the Group settings, navigate to 'Settings' > 'Email options.'

Check the box for 'Enable Collaborative Inbox.'

This option allows group members to assign topics, mark them as resolved, and categorize posts for better management.

Assign Roles and Permissions:

Define roles for members (e.g., Manager, Member).

Assign permissions to allow various levels of access, such as viewing and managing conversations.

Add Members:

Add the employees who need access to this group.

Go to 'Manage members' and click 'Add members.'

Google Groups Collaborative Inbox

Create and Configure Google Groups

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asked 18/09/2024
Praveen Achankunju
44 questions
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