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Question 95 - Professional Google Workspace Administrator discussion

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User A is a Basic License holder. User B is a Business License holder. These two users, along with many additional users, are in the same organizational unit at the same company. When User A attempts to access Drive, they receive the following error: ''We are sorry, but you do not have access to Google Docs Editors. Please contact your Organization Administrator for access.'' User B is not presented with the same error and accesses the service without issues.

How do you provide access to Drive for User A?

A.
Select User A in the Directory, and under the Apps section, check whether Drive and Docs is disabled. If so, enable it in the User record.
Answers
A.
Select User A in the Directory, and under the Apps section, check whether Drive and Docs is disabled. If so, enable it in the User record.
B.
In Apps > Google Workspace > Drive and Docs, select the organizational unit the users are in and enable Drive for the organizational unit.
Answers
B.
In Apps > Google Workspace > Drive and Docs, select the organizational unit the users are in and enable Drive for the organizational unit.
C.
In Apps > Google Workspace, determine the Group that has Drive and Docs enabled as a service. Add User A to this group.
Answers
C.
In Apps > Google Workspace, determine the Group that has Drive and Docs enabled as a service. Add User A to this group.
D.
Select User A in the Directory, and under the Licenses section, change their license from Basic to Business to add the Drive and Docs service.
Answers
D.
Select User A in the Directory, and under the Licenses section, change their license from Basic to Business to add the Drive and Docs service.
Suggested answer: D

Explanation:

Access the Admin Console: Log into your Google Workspace Admin Console.

Select User A: Navigate to the Directory and select User A's account.

Check Licenses: Under the Licenses section, check the current license type of User A. As User A holds a Basic License, they lack access to certain services available to Business License holders.

Change License: Change User A's license from Basic to Business. This can be done by assigning the Business License to User A within the Licenses section.

Verify Access: After changing the license, verify that User A can now access Google Drive and Docs without any errors.

Google Support: Assign or remove a user license

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asked 18/09/2024
Corentin ADJOVI
36 questions
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