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A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances. Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?
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A company is struggling to grow sales in a difficult retail climate and has tasked the Marketing team with improving their lead generation metrics. They have an existing database of customers going back five years, but there are many duplicates, the data is not extensive, and is often outdated. This could mean the potential customer base is limited. They already use Marketing Cloud Journeys extensively and their management team is open to considering additional investments if they believe it can make a difference. Which three actions should a Solution Architect take to help meet their need for improving lead generation metrics? Choose 3 answers
When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?
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Question 36 - Certified B2C Solution Architect discussion

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A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.

How should a Solution Architect deliver the desired functionality?

A.
Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
Answers
A.
Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
B.
Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
Answers
B.
Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
C.
Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
Answers
C.
Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
D.
Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
Answers
D.
Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
Suggested answer: B

Explanation:

A custom solution in Service Cloud can use Apex or Lightning Web Components to call the B2C Commerce APIs and update the customer records in B2C Commerce. This option provides the most flexibility and control over the integration logic and error handling. Platform events, outbound messages, and change data capture are not supported by B2C Commerce out of the box, so they would require additional development or middleware to handle them.

Reference:

https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_rest_code_sample_basic.htm

https://developer.salesforce.com/docs/component-library/documentation/en/lwc/lwc.data_wire_example

https://documentation.b2c.commercecloud.salesforce.com/DOC1/index.jsp?topic=%2Fcom.demandware.dochelp%2FOCAPI%2Fcurrent%2Fusage%2FRESTAPIs.html

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asked 23/09/2024
David Codrington
29 questions
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