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Question 42 - Certified Business Analyst discussion

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The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.

What should the BA do to present this information?

A.
Share user stories about the feature.
Answers
A.
Share user stories about the feature.
B.
Demo the new feature.
Answers
B.
Demo the new feature.
C.
Create a feature manual.
Answers
C.
Create a feature manual.
Suggested answer: B

Explanation:

The best way for the business analyst to present the new feature on Opportunities to a small group of end users is to demo the new feature. A demo is a presentation that shows how a feature works or looks like in Salesforce. It can help the business analyst gather feedback from end users, validate the solution, and drive user adoption. Sharing user stories about the feature may be too abstract or vague for end users to understand or evaluate the feature. Creating a feature manual may be too detailed or technical for end users to appreciate or use the feature.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-acceptance

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asked 23/09/2024
Parita Malbari
48 questions
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