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Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
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Question 56 - Certified Business Analyst discussion

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While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.

Which step should the BA take next?

A.
Review the effort and impacts with the service team, and work to align requirements across the teams.
Answers
A.
Review the effort and impacts with the service team, and work to align requirements across the teams.
B.
Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
Answers
B.
Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
C.
Prioritize the effort as defined by sales and ask the director to review any service impacts. .
Answers
C.
Prioritize the effort as defined by sales and ask the director to review any service impacts. .
Suggested answer: A
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asked 23/09/2024
Bradley Coetzee
32 questions
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