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Question 58 - Certified Business Analyst discussion

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Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

What is an example of good acceptance criteria?

A.
A sales rep can view current information directly in the Lead and Contact records.
Answers
A.
A sales rep can view current information directly in the Lead and Contact records.
B.
A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
Answers
B.
A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
C.
Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
Answers
C.
Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
Suggested answer: A

Explanation:

This answer provides an example of good acceptance criteria for the scenario of integrating Salesforce with the largest online professional network. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales rep can do (view current information), where they can do it (in the Lead and Contact records), and how they can verify it (directly).

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/prepare-for-the-salesforce-business-analyst-certification-exam

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asked 23/09/2024
Alexey Chernikov
32 questions
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