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Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
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Question 200 - Certified Business Analyst discussion

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The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.

Which best practice should the BA follow?

A.
Write the user story without making any assumptions about how it will be implemented or which components are affected.
Answers
A.
Write the user story without making any assumptions about how it will be implemented or which components are affected.
B.
Ask the development team to investigate and document all affected components before the story can be written.
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B.
Ask the development team to investigate and document all affected components before the story can be written.
C.
Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.
Answers
C.
Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.
Suggested answer: C

Explanation:

The best practice that the BA should follow is to schedule additional discovery sessions with the sales users to understand what will be impacted by the changes. Discovery sessions are meetings or workshops where the BA elicits, clarifies, and validates the needs, expectations, pain points, goals, and priorities of the stakeholders for a project. Discovery sessions help to gather more information and feedback from the stakeholders, understand their perspectives and preferences, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of the proposed solution. By scheduling additional discovery sessions with the sales users, the BA can better understand their challenges and requirements, and document a comprehensive list of the components that will be affected by the updated flow.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate-discovery-sessions

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asked 23/09/2024
Andrey Bozhko
32 questions
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