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Question 257 - Certified Business Analyst discussion

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The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.

The BA tacks the user story, request details, and configuration changes in a repository.

What is a benefit of tracking user stories in this way?

A.
Multiple project team members can make and view revisions.
Answers
A.
Multiple project team members can make and view revisions.
B.
It links all changes to Salesforce metadata.
Answers
B.
It links all changes to Salesforce metadata.
C.
The development team can work parallel on the same requirement.
Answers
C.
The development team can work parallel on the same requirement.
Suggested answer: A

Explanation:

This answer states that multiple project team members can make and view revisions is a benefit of tracking user stories in a repository for improving the case process in Salesforce at UC. A repository is a common or central location where documents or files can be stored, accessed, and updated by multiple users or teams. Tracking user stories in a repository means that the BA stores user stories in a repository, such as Jira, Trello, Asana, etc. Multiple project team members can make and view revisions is a benefit of tracking user stories in a repository because it enables collaboration and communication among project team members, and it ensures consistency and accuracy of user stories.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

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asked 23/09/2024
David Clark
39 questions
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