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Question 12 - Certified Education Cloud Consultant discussion

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The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.

Which solution should the Marketing team consider that will enable former students to update their email address?

A.
social Studio
Answers
A.
social Studio
B.
experience Cloud
Answers
B.
experience Cloud
C.
Salesforce Engage
Answers
C.
Salesforce Engage
D.
Salesforce Inbox
Answers
D.
Salesforce Inbox
Suggested answer: B

Explanation:

Experience Cloud is a solution that the Marketing team can consider that will enable former students to update their email address. Experience Cloud allows the college to create a branded online community where former students can log in, view and edit their profile information, and interact with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the former students in the community will be reflected in their Contact records. Social Studio, Salesforce Engage, and Salesforce Inbox are not solutions that can enable former students to update their email address.

Reference:

https://www.salesforce.com/products/experience-cloud/overview/

https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_basics

asked 23/09/2024
Mashudu Abraham
34 questions
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