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Question 17 - Certified Education Cloud Consultant discussion

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A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single. Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a custom data architecture.

What should the consultant do first lo assess the situation?

A.
Submit a Salesforce Support case to merge orgs.
Answers
A.
Submit a Salesforce Support case to merge orgs.
B.
Install EDA into one of the production environments.
Answers
B.
Install EDA into one of the production environments.
C.
Document solution requirements from the groups involved.
Answers
C.
Document solution requirements from the groups involved.
D.
Create a new Salesforce org using EDA as the foundation.
Answers
D.
Create a new Salesforce org using EDA as the foundation.
Suggested answer: C

Explanation:

The first thing that the consultant should do to assess the situation is to document solution requirements from the groups involved. This will help the consultant understand the current state, pain points, goals, and needs of each group that uses or will use Salesforce, and how they relate to each other. This will also help the consultant determine whether EDA is a suitable solution for all groups, or whether some customization or integration is needed. Submitting a Salesforce Support case to merge orgs, installing EDA into one of the production environments, and creating a new Salesforce org using EDA as the foundation are not good first steps, because they do not involve gathering requirements from the stakeholders, and they may cause data loss or disruption.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-discovery

https://powerofus.force.com/s/article/EDA-Migrate

asked 23/09/2024
FUKUMOTO AYUMI
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