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Question 91 - Certified Education Cloud Consultant discussion

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Which object should be configured for all student and support staff interactions, activities, and assigned support staff?

A.
Relationships
Answers
A.
Relationships
B.
Account
Answers
B.
Account
C.
Case
Answers
C.
Case
D.
Advising Pools
Answers
D.
Advising Pools
Suggested answer: C

Explanation:

Case is an object that should be configured for all student and support staff interactions, activities, and assigned support staff. Case is an object that represents a request or an issue that requires resolution or assistance from an organization. Case can be used to track various information about a student's request or issue, such as status, priority, category, or resolution. The consultant can configure Case for all student and support staff interactions, activities, and assigned support staff using features such as Case Assignment Rules, Case Escalation Rules, or Case Teams. Relationships, Account, and Advising Pools are not objects that should be configured for all student and support staff interactions, activities, and assigned support staff.

Reference:

https://help.salesforce.com/s/articleView?id=sf.cases_overview.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_basics_cases

asked 23/09/2024
Rafael Pabon
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