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Lake Tahoe Bank wants their customer reps to be able to see client records such as Person Accounts, but want to restrict access to Financial Accounts to protect the privacy of their clients. Which two steps can an admin take to ensure that all users see Person Accounts, but only specific users can view Financial Accounts?
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Question 32 - Certified Financial Services Cloud discussion

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Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system. What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?

A.
Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.
Answers
A.
Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.
B.
Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.
Answers
B.
Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.
C.
Create a custom Person Account hierarchy to link duplicate client records.
Answers
C.
Create a custom Person Account hierarchy to link duplicate client records.
D.
Create custom components to provide a single view of the client.
Answers
D.
Create custom components to provide a single view of the client.
E.
Link individuals using related contacts to link duplicate client records
Answers
E.
Link individuals using related contacts to link duplicate client records
Suggested answer: A

Explanation:

A Relationship Group is a construct in Financial Services Cloud that allows you to model complex and dynamic relationships between clients and accounts. You can use Relationship Groups to link duplicate client records and create a consolidated view of their financial data, activities, and interactions. You can also use Relationship Groups to sync data between Salesforce and the source system using external IDs and integration tools. Verified

Reference: : Salesforce Financial Services Cloud Implementation Guide, page 67.

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asked 23/09/2024
ola adekanbi
38 questions
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