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Question 134 - Certified Financial Services Cloud discussion

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Which three record type options should an advisor configure for a Lead object configuration?

A.
Referral
Answers
A.
Referral
B.
Opportunity
Answers
B.
Opportunity
C.
General
Answers
C.
General
D.
Adjustments
Answers
D.
Adjustments
E.
Retirement Planning
Answers
E.
Retirement Planning
Suggested answer: A, C, E

Explanation:

Record types are a way to categorize records in Salesforce based on different business processes or requirements. Record types can have different page layouts, picklist values, and business logic. For the Lead object, a financial services company can create different record types to capture different types of leads based on their source, interest, or qualification. Some examples of record types for the Lead object are:

Referral: This record type can be used to capture leads that are referred by existing clients or partners. Referral leads can have fields such as Referrer Name, Referrer Account, and Referral Type to track the source and nature of the referral.

General: This record type can be used to capture leads that are generated from general marketing campaigns or events. General leads can have fields such as Campaign Name, Campaign Source, and Lead Score to track the effectiveness and potential of the marketing efforts.

Retirement Planning: This record type can be used to capture leads that are interested in retirement planning services or products. Retirement planning leads can have fields such as Retirement Age, Retirement Goal, and Current Savings to assess the needs and suitability of the leads.

asked 23/09/2024
Ray Savage
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