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Lake Tahoe Bank wants their customer reps to be able to see client records such as Person Accounts, but want to restrict access to Financial Accounts to protect the privacy of their clients. Which two steps can an admin take to ensure that all users see Person Accounts, but only specific users can view Financial Accounts?
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Question 155 - Certified Financial Services Cloud discussion

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A financial institution is concerned about contacting clients or sharing their data when they have requested not to be contacted.

Which action should the consultant take in Financial Services Cloud to address the institution's concern?

A.
Integrate the Consent object with their Consent Platform to track it in Salesforce.
Answers
A.
Integrate the Consent object with their Consent Platform to track it in Salesforce.
B.
Hide the client's contact information and add an approval process for allowing a user to access it to contact the client.
Answers
B.
Hide the client's contact information and add an approval process for allowing a user to access it to contact the client.
C.
Implement Consent Management for Financial Services Cloud.
Answers
C.
Implement Consent Management for Financial Services Cloud.
D.
Enable and implement the iate Regulation checkbox on the client record to track their request.
Answers
D.
Enable and implement the iate Regulation checkbox on the client record to track their request.
Suggested answer: C

Explanation:

Consent Management for Financial Services Cloud is a feature that helps financial institutions honor and respect their customers' wishes when they request only specific forms of contact from their company or opt-out of certain types of data-sharing.This feature helps institutions comply with the data protection and privacy regulations that apply to their company11. A consultant can suggest the following actions to implement Consent Management for Financial Services Cloud:

Set up tracking and storage of certain data privacy preferences: This involves creating data privacy records for customers who have opted out of certain types of communication or data-sharing, and selecting the appropriate options in the record to indicate their preferences12.

Use the Consent API: This is an API that lets users query, create, update, or delete consent records for customers who have given or withdrawn their consent for certain types of communication or data-sharing.

Protect your Salesforce organization: This involves setting up organization-wide sharing settings, encryption, field-level security, and other measures to ensure that only authorized users can access or modify customer data according to their consent preferences.

Consent Management for Financial Services Cloud

Set Up Tracking and Storage of Certain Data Privacy Preferences

[Use the Consent API]

[Protect Your Salesforce Organization]

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asked 23/09/2024
Aleph Ventures
33 questions
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