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Salesforce Certified Heroku Architecture Designer Practice Test - Questions Answers, Page 16

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Question 151

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Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory What should a Consultant implement to meet this requirement?

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Question 152

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Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.In which order should a Consultant implement the setup to achieve this requirement?

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Question 153

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Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders.

What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

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Question 154

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Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.

Which two recommendations should a Consultant make? (Choose two.)

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Question 155

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Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour.every hour, between 9am-5pm.

How can this be achieved?

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Question 156

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Universal Containers wants to reduce their mean-time-to-service

Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )

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Question 157

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A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

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Question 158

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How are languages, buildpacks, and slugs related?

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Question 159

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Universal Containers is looking to implement Entitlement Management to meet the following requirements:

1) Any employee from the customer account is eligible for support.

2) Specific purchased products are eligible for support What Objects should be set up for Entitlement Management?

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Question 160

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Universal Containers provides installation, repair, and consulting services When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services.

Which two configurations should a Consultant recommend to meet this requirement? (Choose two )

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Related questions

At Universal Containers (UC), a developer named Yuichiro wrote a PHP application that, in production, uses a MySQL database. Yuichiro is onboarding Mary, a new UC developer, who is setting up her development environment. Yuichiro asks Mary to: 1) install the related PHP libraries manually so the application will run; 2) use MongoDB, instead of MySQL, in the development environment. According to the Twelve-Factor methodology, which changes should an Architect recommend?
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