Salesforce Certified Heroku Architecture Designer Practice Test - Questions Answers, Page 16
List of questions
Question 151
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Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory What should a Consultant implement to meet this requirement?
Question 152
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Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.In which order should a Consultant implement the setup to achieve this requirement?
Question 153
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Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
Question 154
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Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)
Question 155
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Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour.every hour, between 9am-5pm.
How can this be achieved?
Question 156
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Universal Containers wants to reduce their mean-time-to-service
Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )
Question 157
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A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.
Which two upsell activities should the CSR consider? (Choose two.)
Question 158
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How are languages, buildpacks, and slugs related?
Question 159
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Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support What Objects should be set up for Entitlement Management?
Question 160
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Universal Containers provides installation, repair, and consulting services When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services.
Which two configurations should a Consultant recommend to meet this requirement? (Choose two )
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