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Salesforce Certified Heroku Architecture Designer Practice Test - Questions Answers, Page 17

Question list

List of questions

Question 161

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Dispatchers at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

Question 162

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Universal Containers wants to process mobile payments. How can this requirement be met?

Question 163

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Technicians earn certifications that must be renewed periodically to ensure their skills remain up-todate. How can these certifications be managed on the Resource?

Question 164

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Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. What configuration should a Consultant recommend for the Scheduling Policy?

Question 165

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Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like forthis to be achieved on a mobile dev

Question 166

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Universal Containers wants to help their dispatches determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Question 167

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4Universal Containers wants to help their dispatches determine the length of time a Work Order should last What should the Consultant implement to help achieve this goal?

Question 168

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Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Wo

Question 169

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You can use Heroku Connect for:

Question 170

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What are the three access levels a user can have in a Heroku Organization account?

Question 161

Dispatchers at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training.

What should a Consultant implement to accomplish this requirement?

Set up Skill Requirements. Define Work Types. Set up Routing Rules

Define Skills, Set up Skill Requirements, and Set up Resource Skills

Set up Service Locations, Set up Location Skills. Define work Types

Define Work Types, Define Work Order Status. Set up Resource Skills

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Question 162

Universal Containers wants to process mobile payments. How can this requirement be met?

Install an AppExchange package

Create a custom payments object

Add a custom field to store the credit card number

Attach a picture of the credit card.

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Question 163

Technicians earn certifications that must be renewed periodically to ensure their skills remain up-todate.

How can these certifications be managed on the Resource?

Add the Resource Skill and create Absence once expired

Add the Resource Skill and remove from the Service Territory once expired

Add the Resource Skill and set the End Date.

Add the Resource Skill and track certification using reminder.

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Question 164

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. What configuration should a Consultant recommend for the Scheduling Policy?

Preferred Resources

Match Fields

Required Resources

Match Boolean

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Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like forthis to be achieved on a mobile device using a Quick Action What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later

Update the Service Appointment field "In Jeopardy"

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Question 166

Universal Containers wants to help their dispatches determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

Operating Hours for Customer Accounts.

Work Types with an Estimated Duration.

Work Orders with Operating Hours

Work Types with Service Level Agreement.

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Question 167

4Universal Containers wants to help their dispatches determine the length of time a Work Order should last What should the Consultant implement to help achieve this goal?

Operating Hours for Customer Accounts.

Work Types with an Estimated Duration.

Work Orders with Operating Hours

Work Types with Service Level Agreement.

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Question 168

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

Create a Workflow to close the Milestone when the Wrap Up is complete

Create a Milestone which has entry criteria (or Status = Technician Wrap Up.

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up

Create custom fields to capture that the Wrap Up Activities have been completed.

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