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Salesforce Certified Heroku Architecture Designer Practice Test - Questions Answers, Page 16

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Universal Containers has multiple Heroku applications that use the same Heroku Postgres database. One of those applications, SFDC-sync. uses Heroku Connect to sync the data between a Salesforce org and the Heroku Postgres database. If the SFDC-sync app Is deleted. Heroku Connect will stop syncing dat a. What is another consequence of deleting the SFDC-sync app?
At Universal Containers (UC), a developer named Yuichiro wrote a PHP application that, in production, uses a MySQL database. Yuichiro is onboarding Mary, a new UC developer, who is setting up her development environment. Yuichiro asks Mary to: 1) install the related PHP libraries manually so the application will run; 2) use MongoDB, instead of MySQL, in the development environment. According to the Twelve-Factor methodology, which changes should an Architect recommend?
Universal Containers wants to limit the total cost of their Heroku usage while they're getting started on the platform. To accomplish this, they are considering replacing certain add-ons with comparable open-source components, but the development team doesn't want to lose access to certain features that the add-ons provide. Which option should an Architect recommend for reducing add-on costs without affecting feature availability?
A client wants to deconstruct a monolithic app into a collection of smaller apps which should be able to send HTTP requests to each other. The smaller apps should not be publicly accessible on the internet. Which Heroku Enterprise features should an Architect recommend to enable this architecture?
Salesforce Connect custom adapters support:
Universal Containers (UC) has a Heroku application that runs in Virginia, in the U.S., that uses Apache Kafka on Heroku. They have deployed a copy of the app in Asi a. Now, both apps need a messaging backbone that will support multi-region distribution. What is the least complex architecture that an Architect should recommend?
A Heroku application uses Heroku Connect to integrate with data from a Salesforce org. Since then, several fields from the Salesforce objects that were mapped using Connect have been removed. As a result, the development team will reload the mapping using Heroku Connect. What is an implication of reloading the mapping?
Universal Containers uses Heroku Connect to sync their Salesforce org's data with Heroku Postgres. Periodically, they write a very large set of changes that needs to be fully replicated between these two systems. Which two sets of actions should an Architect propose? (Choose two.)
Heroku apps that handle callouts from Salesforce can be written in:
A client has a Heroku Postgres database add-on attached to a production application. The client now wants to access the database from another application that they use to perform administrative tasks. What should an Architect recommend in this scenario?

Question 151

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Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory What should a Consultant implement to meet this requirement?

A.
Implement a Macro to generate Service Appointments on the existing Work Order
A.
Implement a Macro to generate Service Appointments on the existing Work Order
Answers
B.
Implement a Quick Action to create a new Work Order Line item on the existing Work Order
B.
Implement a Quick Action to create a new Work Order Line item on the existing Work Order
Answers
C.
Implement a Quick Action to create a new Service Appointment on the existing Work Order
C.
Implement a Quick Action to create a new Service Appointment on the existing Work Order
Answers
D.
Implement a Custom Button to Create a Service Appointment on the existing Work Order
D.
Implement a Custom Button to Create a Service Appointment on the existing Work Order
Answers
Suggested answer: C

Question 152

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Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.In which order should a Consultant implement the setup to achieve this requirement?

A.
Set Up Milestones. Create Entitlenen: records, Set Up Entitlements Process for Work Orders.
A.
Set Up Milestones. Create Entitlenen: records, Set Up Entitlements Process for Work Orders.
Answers
B.
Set Up Entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records
B.
Set Up Entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records
Answers
C.
Create Entitlement records, Set Up Entitlements Process for Work Orders. Set Up Milestones
C.
Create Entitlement records, Set Up Entitlements Process for Work Orders. Set Up Milestones
Answers
D.
Set Up Milestones. Set Up Entitlements Process for Work Orders, Create Entitlement records.
D.
Set Up Milestones. Set Up Entitlements Process for Work Orders, Create Entitlement records.
Answers
Suggested answer: B

Question 153

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Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders.

What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

A.
Quick Action on Opportunity to Create Work Order Line Item
A.
Quick Action on Opportunity to Create Work Order Line Item
Answers
B.
Quick Action on Opportunity to Create Work Order
B.
Quick Action on Opportunity to Create Work Order
Answers
C.
Quick Action on Work Order Line Items to Create Opportunity
C.
Quick Action on Work Order Line Items to Create Opportunity
Answers
D.
Quick Action on Work Order to Create Opportunity
D.
Quick Action on Work Order to Create Opportunity
Answers
Suggested answer: D

Question 154

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Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.

Which two recommendations should a Consultant make? (Choose two.)

A.
Increase training to Field Service Technicians
A.
Increase training to Field Service Technicians
Answers
B.
Publish training documentation in a closed Chatter group
B.
Publish training documentation in a closed Chatter group
Answers
C.
Publish pre-release documentation on the Customer Community.
C.
Publish pre-release documentation on the Customer Community.
Answers
D.
Increase training to Sales Representatives.
D.
Increase training to Sales Representatives.
Answers
Suggested answer: A, C

Question 155

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Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour.every hour, between 9am-5pm.

How can this be achieved?

A.
Use Customer Operating Hours.
A.
Use Customer Operating Hours.
Answers
B.
Use Territory-specific Operating Hours.
B.
Use Territory-specific Operating Hours.
Answers
C.
Use Multiple Operating Hours with Slots for each hour
C.
Use Multiple Operating Hours with Slots for each hour
Answers
D.
Use Exact Appointments on the WorK Types.
D.
Use Exact Appointments on the WorK Types.
Answers
Suggested answer: D

Question 156

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Universal Containers wants to reduce their mean-time-to-service

Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )

A.
Knowledge Base
A.
Knowledge Base
Answers
B.
Customer Entitlements
B.
Customer Entitlements
Answers
C.
Adjust Scheduling Policy
C.
Adjust Scheduling Policy
Answers
D.
Dispatching
D.
Dispatching
Answers
Suggested answer: A, C, D

Question 157

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A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

A.
Open a Case and a renewal Opportunity for the Sales team.
A.
Open a Case and a renewal Opportunity for the Sales team.
Answers
B.
Open a Case and create a Work Order for the Dispatch Team.
B.
Open a Case and create a Work Order for the Dispatch Team.
Answers
C.
Open a Case and inform Customer of weekend service pricing.
C.
Open a Case and inform Customer of weekend service pricing.
Answers
D.
Open a Case and send email with new Service offerings.
D.
Open a Case and send email with new Service offerings.
Answers
Suggested answer: C, D

Question 158

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How are languages, buildpacks, and slugs related?

A.
A slug and a buildpack are sandwiched together between several Heroku add-ons, and the result Is a new open-source language.
A.
A slug and a buildpack are sandwiched together between several Heroku add-ons, and the result Is a new open-source language.
Answers
B.
A slug is a shortened version of a language that compiles down into a buildpack
B.
A slug is a shortened version of a language that compiles down into a buildpack
Answers
C.
A buildpack knows how to compile code in a specific language down to a slug that runs on Heroku
C.
A buildpack knows how to compile code in a specific language down to a slug that runs on Heroku
Answers
D.
A language uses a slug to deploy buildpacks as a service across the entire Salesforce Platform.
D.
A language uses a slug to deploy buildpacks as a service across the entire Salesforce Platform.
Answers
Suggested answer: C

Question 159

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Universal Containers is looking to implement Entitlement Management to meet the following requirements:

1) Any employee from the customer account is eligible for support.

2) Specific purchased products are eligible for support What Objects should be set up for Entitlement Management?

A.
Contacts and Service Contracts
A.
Contacts and Service Contracts
Answers
B.
Accounts and Service Contracts
B.
Accounts and Service Contracts
Answers
C.
Contacts and Assets
C.
Contacts and Assets
Answers
D.
Accounts and Assets
D.
Accounts and Assets
Answers
Suggested answer: D

Question 160

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Universal Containers provides installation, repair, and consulting services When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services.

Which two configurations should a Consultant recommend to meet this requirement? (Choose two )

A.
Work Types
A.
Work Types
Answers
B.
Assets
B.
Assets
Answers
C.
Service Report Templates
C.
Service Report Templates
Answers
D.
Product Templates
D.
Product Templates
Answers
Suggested answer: A, C
Total 185 questions
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