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Salesforce Certified Heroku Architecture Designer Practice Test - Questions Answers, Page 19

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Question 181

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Universal Containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequentfollow-ups. Which two options should a Consul

Question 182

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Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Question 183

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Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

Question 184

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What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Question 185

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The Disaster at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration. Which three options are availabl

Question 181

Universal Containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequentfollow-ups.

Which two options should a Consultant recommend? (Choose two )

Change the Work Order with a closed status of "Cancelled".

Address

Re-use the existing Work Order for the follow-up.

Create a child Work Order for the follow-up Work Order

Change the Work Order with a status of "New".

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Question 182

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.

Which two capabilities will now be available? (Choose two.)

Attach Knowledge Articles to Work Order Line Hems Only.

Manage Attached Articles and Search the Knowledge Base

include Quick Actions and Global Actions in Attached Articles.

Attach Articles to Work Orders and Work Order Line Items.

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Question 183

Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

Asset History

Contact

Address

Site Details

Product Catalog

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Question 184

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

Service Levels and Work Rules

Service Objectives and WonX Rules

Service Contracts and Service Levels

Service Objectives and Work Types

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Question 185

The Disaster at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration.

Which three options are available to the Disaster? (Choose three.)

Select a Service Appointment from the list, press the "Change Status" action and "Dispatch".

Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.

Select multiple Service Appointment from the list and bulk schedule them Select a Service Appointment from the list, press the "Edit" action and allocate the Resource

Create a Workflow to close the Milestone when the Wrap Up is complete.

Select a Service Appointments from the list and press the "Schedule" action.

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Total 185 questions