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Salesforce Certified Heroku Architecture Designer Practice Test - Questions Answers, Page 19

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Question 181

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Universal Containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequentfollow-ups.

Which two options should a Consultant recommend? (Choose two )

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Question 182

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Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.

Which two capabilities will now be available? (Choose two.)

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Question 183

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Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

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Question 184

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What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

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Question 185

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The Disaster at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration.

Which three options are available to the Disaster? (Choose three.)

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