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Question 54 - Certified Marketing Associate discussion

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Which consideration should an associate keep in mind regarding the Marketing Cloud Engagement All Contacts and All Subscribers lists?

A.
All Contacts are included on All Subscribers once messaged via email.
Answers
A.
All Contacts are included on All Subscribers once messaged via email.
B.
All Contacts and All Subscribers are included on one list and cannot be separated.
Answers
B.
All Contacts and All Subscribers are included on one list and cannot be separated.
C.
All Contacts and All Subscribers are two separate lists with no overlap.
Answers
C.
All Contacts and All Subscribers are two separate lists with no overlap.
Suggested answer: A

Explanation:

In Salesforce Marketing Cloud Engagement, 'All Contacts' and 'All Subscribers' serve different but interconnected purposes. 'All Contacts' encompasses every individual stored within the Marketing Cloud, regardless of their channel engagement (e.g., email, SMS). Once a contact is engaged via email, they are automatically included in the 'All Subscribers' list, which is specifically for email channel communications.

This inclusion ensures that email engagement, preferences, and history are tracked and managed centrally, allowing for effective segmentation, targeting, and compliance management. It's crucial for marketing associates to understand this relationship to maintain data hygiene and ensure accurate targeting and reporting.

asked 23/09/2024
Dylan Ogle
45 questions
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