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Question 60 - Certified Marketing Associate discussion

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Which key allows marketers to manage customers subscribed to multiple channels as one unique profile?

A.
Primary Key
Answers
A.
Primary Key
B.
Contact Key
Answers
B.
Contact Key
C.
API Key
Answers
C.
API Key
Suggested answer: B

Explanation:

In Salesforce Marketing Cloud, the Contact Key serves as a unique identifier for each customer across multiple channels, allowing marketers to manage and recognize individual customers as a single unique profile regardless of how many channels they interact with. This is crucial for maintaining a unified view of the customer and ensuring that marketing efforts are coherent and consistent across different touchpoints.

The Contact Key enables a holistic approach to customer data management, supporting targeted and personalized marketing efforts across various channels, including email, mobile, social media, and more.

asked 23/09/2024
Musoke Kamuzze
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